Casualty Claims Assistant Manager

EMC Insurance Companies; United States; Remote; USD 93,000 - 128,000; Full time

Job summary

EMC Insurance Companies seeks an experienced casualty claims leader to guide a team of professionals in complex commercial matters. You will mentor staff, shape claim strategy, and drive results while ensuring service excellence and regulatory compliance.

You will build strong agent and client relationships, oversee reserving and complex litigated matters, and lead initiatives with inclusion and succession in mind.

Qualifications

• Bachelor's degree or equivalent experience and eight years in casualty claims or related work.
• Active licenses as required by each state; leadership experience is preferred.
• Insurance designations such as INS, AIC, and CPCU are a plus.

Responsibilities

• Lead and develop a team of casualty claims professionals with coaching and performance management.
• Oversee claim files for timely, accurate handling and assign claims by complexity.
• Provide guidance on complex coverage, reserving, and claim resolution strategies.
• Collaborate with counsel, coverage experts, and subrogation on complex exposures.
• Monitor productivity, claim quality, and expenses; recruit and retain top talent.
• Build relationships with agents, insureds, and partners to deliver excellent customer experience.

Skills

Casualty claims

Leadership

Regulatory knowledge

Data analysis

Communication

Travel

Education

Bachelor's degree or equivalent relevant experience

Tools

Claims software

Microsoft Excel

Job description

At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts - always supporting each other to do our best work. Join us, and let's improve lives together.

This position is eligible to work from home anywhere in the US

As an experienced casualty claims leader, you'll have the opportunity to make a meaningful impact by leading a team of claims professionals, guiding complex commercial casualty claim decisions, and helping shape exceptional customer outcomes. You'll leverage your technical expertise to mentor and develop talent, influence claim strategy, strengthen agency relationships, and drive operational excellence while supporting EMC's commitment to outstanding service and claims handling.

Essential Functions:

• Lead and develop a team of casualty claims professionals, providing coaching, performance management, and career development.
• Review and oversee claim files, ensuring timely, accurate, and effective claim handling.
• Assign claims based on complexity, expertise, and adjuster workload.
• Provide guidance on complex coverage, liability, compensability, reserving, and claim resolution strategies.
• Handle highly complex commercial casualty claims and litigated matters as needed.
• Review and approve reservation of rights, denial letters, claim payments, and reserve changes within authority.
• Partner with counsel, coverage experts, subrogation, and claims committees on complex exposures.
• Ensure compliance with claims best practices, regulatory requirements, authority levels, and documentation standards.
• Monitor team productivity, claim quality, loss costs, and expense management.
• Recruit, coach, and retain top talent while supporting succession planning, innovation, and inclusion initiatives.
• Build strong relationships with agents, insureds, and internal business partners to deliver an exceptional customer experience.
• Collaborate with leadership on trends, results, and opportunities while promoting EMC's claims brand and service culture.

Education & Experience:

• Bachelor's degree or equivalent relevant experience
• Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
• Attainment of all applicable state licenses as required
• Prior leadership experience
• Insurance designations, such as INS, AIC, and CPCU preferred

Knowledge, Skills & Abilities:

• Excellent understanding and application of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments.
• Advanced knowledge of insurance terms and coverages in commercial lines
• Strong leadership qualities with the ability to motivate staff
• Excellent knowledge of computers and claims systems
• Excellent organizational, written and verbal communication skills
• Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling
• Advanced investigative and problem-solving abilities
• Occasional travel including overnight, valid driver's license with an acceptable motor vehicle report per company standards will be required if traveling

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

$92,670 - $128,045 or $102,443 - $140,845

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, includingrelevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.