Cast Member

Cinépolis Cinemas USA; Gaithersburg (MD); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount on tickets and food

milestone gifts

Job summary

Cinépolis USA in Maryland is hiring Cast Members to provide outstanding guest service across Concierge, Concessions, Running, Cleaning and Usher roles. This non-exempt, on-site position reports to the General Manager and supports a dynamic theater environment.

Responsibilities include greeting guests, processing orders, maintaining stock, and ensuring safety and policy compliance while helping maintain a clean, welcoming venue during screenings and events.

Qualifications

• Proficient guest service, administrative and follow-up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

Responsibilities

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
• Maintain cleanliness of all work areas including concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.

Skills

Guest service

Cash handling

Communication

Teamwork

Math skills

Flexible schedule

Job description

CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!

Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

BASE PAY PLUS BONUS FOR BONUS ELIGIBLE POSITIONS

$15.50 - $19.50

JOB DESCRIPTION

FLSA STATUS: Non - Exempt

TITLE: Cast Member
DEPARMENT: Operations

LOCATION: Theater
SUPERVISORY RESPONSABILITY NO

REPORTS TO: General Manager

JOB SUMMARY
Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher.

JOB DUTIES

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
• Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.
• Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating of guests as needed.
• Inform management team of any guest issues and or maintenance requests.
• Ensure the security of all box office cash and tickets.
• Distribute and understand proper use of hearing impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Assist with other functions as instructed by the management team.
• Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
• Remain up to date on movie summaries.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE AND SKILLS

• Proficient guest service, administrative and follow-up skills
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

BENEFITS

You are eligible to participate in Cinepolis’s benefits if you are a full-time employee. Your benefits begin on the first of the month following 30 days from your hire date.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Pet Insurance
• Travel Insurance
• Paid Time Off available for Full Time employees
• Holiday Pay
• Sick Pay available for Full and Part Time employees
• 401k

OTHER COMPENSATION

• Tips available for tip eligible positions
• Overtime

Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.