Casino Valet Concierge

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

401(k) with company match

Paid time off

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality is seeking a Booth Attendant to deliver fast, friendly casino valet and guest services. You will organize documentation, operate CVPS and handle keys while keeping guests informed and welcomed at the property.

The role requires a high school diploma or GED, ability to lift 50 pounds, a valid Illinois driver’s license, and flexible hours including nights and weekends. Training and travel may be involved, with opportunities for a discretionary quarterly bonus.

Qualifications

• High School diploma or GED required or currently enrolled and completing program within 6 months.
• Must be twenty-one (18) years of age or older.
• Outgoing, friendly personality with a positive attitude.
• Strong writing and verbal communication skills; skills test required.
• Experience in customer relations.
• Must pass interview and guest service audition.
• Ability to lift up to 50 pounds and hold a valid driver's license.
• Must pass MVR check; no recent DUI in last 3 years.
• Must stand/walk/run for the shift; work in varied conditions.
• Willing to work odd hours including nights, weekends, holidays; travel for training.
• Must have Occupational License per Illinois Gaming Act and stay in good standing.

Responsibilities

• Projects a positive image to guests.
• Greets guests on arrival and departure.
• Enters data into the Valet parking system (CVPS) accurately.
• Processes vehicle keys per guidelines.
• Manages keys and documents on the key board.
• Ensures correct vehicle documentation and formatting.
• Maintains manual and computerized records for vehicles.
• Keeps time between key issuance and return within standards.
• Calculates parking charges and collects fees.
• Assists on front drive and with vehicle retrieval as needed.
• Keeps valet area clean and stocked.
• Assists with issuing scooters and wheelchairs as needed.
• Executes guest service standards; resolves issues.
• Disseminates property, promotions information to guests.
• Reduces claims by following policies; performs other duties.

Skills

Customer relations

Verbal communication

Written communication

Education

High School diploma or GED

Job description

Wind Creek Hospitality is seeking a Booth Attendant to deliver fast, friendly casino valet and guest services. You will organize documentation, operate CVPS and handle keys while keeping guests informed and welcomed at the property.

The role requires a high school diploma or GED, ability to lift 50 pounds, a valid Illinois driver’s license, and flexible hours including nights and weekends. Training and travel may be involved, with opportunities for a discretionary quarterly bonus.