Casino Surveillance Specialist I

Aquarius Casino Resort; Laughlin (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Edgewater Gaming, LLC in Laughlin, NV seeks a Surveillance Investigator to safeguard the property's integrity, safety, and regulatory compliance. You will monitor for unusual or illegal activity across gaming and non-gaming areas, document findings, and report to authorities as required.

Ideal candidates have at least 1 year in gaming surveillance, strong communication, teamwork, and the ability to operate a moderately complex computer system and MS Office.

Qualifications

• 1 year of experience in gaming surveillance operations or equivalent gaming-related experience preferred.
• Ability to think critically and solve problems with limited standardization, using common sense and sound judgment.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Utilize approved surveillance equipment to identify, document, and report illegal or unusual activity across all gaming and non-gaming areas of the property, including back-of-house operations.
• Accurately report all illegal and suspicious activities to the appropriate authorities in a timely manner.
• Assist in the training and mentoring of Surveillance Investigator trainees.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Critical thinking

Teamwork

Communication

MS Office

English proficiency

Attention to detail

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Edgewater Gaming, LLC in Laughlin, NV seeks a Surveillance Investigator to safeguard the property's integrity, safety, and regulatory compliance. You will monitor for unusual or illegal activity across gaming and non-gaming areas, document findings, and report to authorities as required.

Ideal candidates have at least 1 year in gaming surveillance, strong communication, teamwork, and the ability to operate a moderately complex computer system and MS Office.