Casino Surveillance Specialist

Casino Omaha; Onawa (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Blackbird Bend Casino is seeking a Surveillance Officer to monitor gaming activities, protect assets, and ensure compliance with internal controls. The role emphasizes accurate reporting, maintaining confidentiality, and a professional appearance while handling crowd and guest interactions.

The position requires high school diploma or GED, at least one year in a casino surveillance environment, and the ability to obtain a gaming license. Night, weekend, and holiday shifts are expected.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service experience preferred.
• Observation skills to recall details of incidents and persons.
• Experience operating surveillance equipment and cameras.
• Ability to work nights, weekends and holidays as required.
• Must be able to obtain and maintain a gaming license.

Responsibilities

• Operate closed circuit television system to monitor gaming, money-handling activity and compliance.
• Record irregular gaming activity with accurate, detailed reports.
• Prepare daily activity, incidents, and surveillance reports as required.
• Maintain confidentiality of information within the surveillance department.
• Assist in audits and risk assessments as needed.
• Provide professional customer service to patrons and colleagues.

Skills

Excellent communication

Customer service experience

Observation skills

Operate surveillance equipment

Night/weekend/holiday availability

Education

High school diploma or GED

Job description

Blackbird Bend Casino is seeking a Surveillance Officer to monitor gaming activities, protect assets, and ensure compliance with internal controls. The role emphasizes accurate reporting, maintaining confidentiality, and a professional appearance while handling crowd and guest interactions.

The position requires high school diploma or GED, at least one year in a casino surveillance environment, and the ability to obtain a gaming license. Night, weekend, and holiday shifts are expected.