Casino Surveillance Lead (24/7 On-Call)

Sagchip; Mount Pleasant (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Sagchip is seeking a Surveillance Supervisor in Michigan to oversee confidentiality of information across Tribal operations and casinos. You will supervise surveillance associates, coordinate shifts, and ensure secure handling of sensitive material while maintaining high service standards.

Responsibilities include evaluating staff, reporting inconsistencies, and ensuring compliance with gaming regulations. A strong background in surveillance procedures is required, with on-call availability and

Qualifications

• High School Diploma or GED.
• Must be at least 21 years of age.
• Three years of experience in casino surveillance.
• Must be on call 24/7 including holidays.
• Must be able to obtain and maintain a gaming license.
• Native American preference shall apply to all positions.

Responsibilities

• Maintain variance reports from each cash handling department. Chart variance reports and investigates patterns of shortages.
• Make recommendations concerning policies and procedures whenever appropriate.
• Coach and instruct surveillance associates which may include disciplinary action up to and including terminations. Evaluate and make recommendations for assigned associates.
• Report associate procedural errors, theft, suspicious or inappropriate behavior, etc. to department managers/supervisors.
• Review video when requested; relay video findings as necessary.
• Maintain daily schedules to ensure that the Surveillance suite is adequately staffed at all times.
• Control picture and video releases to authorized personnel only.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Skills

Casino surveillance

Investigative procedures

Fraud detection

Policies & procedures

Computer skills

Supervising staff

Training surveillance

Surveillance equipment

Problem solving

Reporting

Fast-paced environment

Education

High School Diploma or GED

Job description

Sagchip is seeking a Surveillance Supervisor in Michigan to oversee confidentiality of information across Tribal operations and casinos. You will supervise surveillance associates, coordinate shifts, and ensure secure handling of sensitive material while maintaining high service standards.

Responsibilities include evaluating staff, reporting inconsistencies, and ensuring compliance with gaming regulations. A strong background in surveillance procedures is required, with on-call availability and