Casino Host

Paycom - ATS; Devol (OK); On-site; USD 40,000 - 65,000; Full time

Job summary

Kiowa Casinos seeks a Casino Host to retain high-end players and execute promotions and events across properties. You will work with the Player Development Manager to design the Rewards Club program and attract new enrolled players while offering exceptional guest service.

Responsibilities include greeting VIP guests, promoting benefits, coordinating hotel programs, and mentoring Rewards Club Reps. A background in gaming regulations and public speaking is preferred.

Qualifications

• High School diploma or GED is required.
• Associate degree in a related field plus 2 years of player development experience or equivalent.
• 1 year public speaking experience preferred.
• Working knowledge of the gaming industry and regulations preferred.

Responsibilities

• Greet and assist high-end players and drive retention.
• Collaborate with Player Development Manager on Rewards Club program design.
• Attract and retain high-end players and execute promotions/events.
• Act as lead for Rewards Club in the absence of a Lead.
• Tele-market lists provided by Marketing and track guest participation.
• Maintain knowledge of gaming machines, player tracking, and promotions.
• Promote a positive public image and ensure guest satisfaction.

Skills

Verbal and interpersonal communication

Public speaking

Attention to confidentiality

Multitasking

Team collaboration

Education

High School diploma or GED

Associate degree in related field

Tools

Word

MS Office

Excel

Publisher

PowerPoint

Job description

SUMMARYThe Casino Host is responsible for the retention and acquisition of high-end players and executes promotions and events. The Casino Host is also responsible for knowing all job duties, policies and procedures for a Rewards Club Representative and Lead Rewards Club Representative. The Casino Host will be visible in the community as a positive representative of Kiowa Casinos. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.ESSENTIAL DUTIES & RESPONSIBILITIES1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.3. Collaborate with Player Development Manager to design and execute the Player Development Program.4. Attract and retain high end players.5. Execute marketing promotions and/or events on or off property in a consistently professional manner.6. Execute hotel programs and activities as needed.7. Train Reward Club Reps and Leads on the execution of promotions and events.8. Act as a Lead for the Rewards Club in the absence of a Rewards Club Lead.9. Tele-market all lists provided by Marketing.10. Track all Guests for all promotions and events.11. Greet non-enrolled slot players on an individual basis.12. Inform all slot players in the casino via periodic public address announcements and personal contact about the Rewards Club and its benefits.13. Interact on the casino floor with Rewards Club members to answer questions about the club and to look for enrolled players who are not using their Rewards Card.14. Interact with both the Slot and Table Games departments to find our best Guests, card them, and be treir contact person.15. Maintain knowledge of all gaming machines, player tracking systems, and promotions.16. Promote a positive image to the public and Team Members.17. Maintain knowledge of special events, hours of operation, and other pertinent information.18. Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.19. Perform additional duties or projects, as assigned.The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.OB DEMANDSPhysicalThe physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.Confer with Human Resources for additional information, as needed.MentalSocial perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.Work EnvironmentThe characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.EDUCATION & EXPERIENCE• High School diploma or GED is required.• Associate degree in a related field and 2 years player development experience or equivalent combination of education and experience.• 1 year Public Speaking experience preferred.• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.REQUIREMENTS, SKILLS & ABILITIES• Must be at least 21 years of age.• Regular and reliable attendance.• Must be able to work in a fast-paced environment.• Strong computer skills with experience in Word, MS Office, Excel, Publisher, and Power Point software applications experience with the ability to demonstrate proficiency.• Ability to work cooperatively with all departments and all team members.• Ability to maintain a professional appearance and demeanor.• Ability to maintain high confidentiality.• Ability to independently manage multiple tasks in a professional manner.• Ability to work independently with minimal supervision.• Excellent verbal and interpersonal communication skills.• Accurate and detail oriented.• Excellent problem-solving skills.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.LICENSES & CERTIFICATIONS• Ability to obtain and maintain Gaming License is required.• Key positions require knowledge and application ofTitle 31 reporting requirements.• Must have the ability to pass comprehensive background check and drug test.