CASINO SERVICE SUPERVISOR

Caesars Entertainment; Waterloo (IA); On-site; USD 52,000 - 66,000; Full time

Job summary

Caesars Entertainment is seeking a Casino Service Supervisor to oversee the Casino Service and Beverage departments during the assigned shift, ensuring smooth operation and guest satisfaction.

Responsibilities include supervising staff, delivering training, handling jackpot verifications and paperwork, ensuring responsible alcohol service, and responding to guest needs with ownership and urgency.

Qualifications

• Experience supervising casino or beverage service teams.
• Knowledge of alcohol service policies and casino operations.

Responsibilities

• Oversee Casino Service and Beverage departments during the assigned shift to ensure smooth operations and guest satisfaction.
• Supervise staff performance and provide training as needed.
• Assist on the casino floor and in beverage service to patrons.
• Verify jackpots, pay jackpots, and complete related paperwork accurately.
• Ensure safe distribution of alcohol and adherence to alcohol service policies.
• Plan, organize, and complete work timely; take initiative and own issues; accept feedback and coaching.

Job description

The Casino Service Supervisor is responsible for the successful operation of the Casino Service department and the Beverage department during their assigned shift.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with transactions.
• Responsible for the supervision and performance of the Casino Service and Beverage team members.
• Provides training to the team and assists when needed on the casino floor.
• Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.
• Knowledge of patron alcohol limitations along with the company policy and procedure regarding limitations.
• Plans, organizes and completes work timely.
• Takes initiative, shows ownership and goes above and beyond to assist guests with their needs.
• Accept feedback and coaching from supervisors.