CASINO SERVICE REP

PENN Entertainment; Fairbanks (AK); On-site; USD 19,000 - 28,000; Full time

Job summary

PENN Entertainment’s Hollywood Casino in Fairbanks welcomes a casino services representative to greet guests, answer inquiries, issue complimentaries, promote promotions, and coordinate reservations and transportation. The role supports guest satisfaction in a fast-paced casino setting.

The ideal candidate will assist with special needs, manage promotional items, and participate in property tours as needed, ensuring a positive guest experience at all times.

Qualifications

• Ability to read, write, comprehend, and speak English.
• Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs.

Responsibilities

• Greets guests and answers inquiries in promotions booth and admissions areas.
• Issues complimentaries and promotes promo items and screen test/marquee cards.
• Coordinates dinner reservations or transportation needs for guests.
• Retrieves table games ratings and uses patron response functions.
• Redeems star points using casino computer systems for guests.
• Assists guests with special needs and accessibility.
• Communicates marketing programs, star point values, and promo item issuances.
• Monitors inventory of promotional items and reorders as needed.
• Leads property tours when required.

Skills

English literacy

Basic math

Physical mobility

Education

High School Diploma/GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs.

ESSENTIAL RESPONSIBILITIES

• Provides general information about Hollywood Casino and answers inquiries from guests
• Retrieves table games ratings and utilizes patron response functions
• Utilizes casino computer system to redeem star points for guests
• Assists guests with special needs
• Communicates marketing program including, star point value and issuance of promotional items
• Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder
• Makes restaurant reservations and issues complimentaries when applicable
• Operates Coat Check
• Leads property tours, as needed

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Must be 18 years of age
• High School Diploma/GED or equivalent work experience related to the nature of the position
• Ability to read, write, comprehend, and speak English
• Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $17