Casino Security Supervisor: Lead, Protect & Coach

Seminole Hard Rock; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Seminole Hard Rock is seeking a Security Supervisor to supervise and coordinate Security Ambassadors, ensuring a safe environment for guests and employees across the hotel, casino, and surrounding facilities.

You will mentor staff, maintain compliance with OCCC regulations, and partner with various departments to deliver superior service and incident response. A strong leader with investigative skills is essential.

Qualifications

• High school graduate or equivalent.
• 5 years of law enforcement experience and/or casino security experience.
• 3 years supervisory experience.
• Ability to obtain a Gaming Occupational License within the State of Ohio

Responsibilities

• Lead and supervise the activities of Security Ambassadors on a shift.
• Provide direction to Ambassadors to maintain a safe gaming environment.
• Maintain employee files and coach security staff.
• Ensure compliance with Ohio Casino Control Commission regulations and company policies.
• Monitor incident reports for accuracy and completeness.
• Investigate disturbances and enforce safety rules across hotel, casino and surrounding facilities.
• Instruct and train Ambassadors in daily duties and customer relations.
• Collaborate with other departments to support guests and staff.

Skills

Investigation skills

Written and verbal communication

Team leadership

Customer relations

Education

High school diploma or equivalent

Job description

Seminole Hard Rock is seeking a Security Supervisor to supervise and coordinate Security Ambassadors, ensuring a safe environment for guests and employees across the hotel, casino, and surrounding facilities.

You will mentor staff, maintain compliance with OCCC regulations, and partner with various departments to deliver superior service and incident response. A strong leader with investigative skills is essential.