Casino Security Officer

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Tioga-Downs-Casino-Resort is seeking a professional Security Officer to join our casino security team in Nichols, NY. You will protect guests, employees, and property while maintaining a welcoming environment on a fast-paced gaming floor.

The ideal candidate will have strong observation and communication skills, remain calm under pressure, and deliver exceptional guest service. Responsibilities include patrolling, incident reporting, dispatching during emergencies, and assisting with floor

Qualifications

• High school diploma or GED required.
• Valid New York State Security Guard License required.
• Strong observation, communication, and interpersonal skills.

Responsibilities

• Provide professional, courteous service to guests, employees, and visitors throughout the property.
• Patrol and monitor the property to help ensure safety and security of guests, employees, and assets.
• Observe and identify potential safety hazards, suspicious activity, security concerns, and gaming-related schemes or cheating.
• Respond to security incidents and emergencies and coordinate with appropriate personnel and outside agencies when necessary.
• Prepare accurate and timely written reports documenting security-related incidents.
• Escort and observe guests and employees when needed to ensure safety.
• Serve as dispatcher during emergencies and coordinate appropriate responses.
• Assist with safe transportation of company funds.
• Assist with opening and closing the gaming floor.
• Maintain familiarity with casino facilities, events, procedures, and regulations.

Skills

Observation

Communication

Report writing

Judgment under pressure

Guest service

Teamwork

Education

High school diploma or GED

Valid NYS Security Guard License

Job description

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If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Casino Security Officer

Regular Hourly Full-Time Nichols, NY, US

Security Officer – Casino

We are seeking a professional and attentive Security Officer to join our casino security team. In this role, you will help protect our guests, employees, and property while providing a safe, welcoming, and enjoyable environment for everyone.

The ideal candidate has strong observation and communication skills, remains calm under pressure, and understands the importance of exceptional guest service in a fast-paced casino environment.

What You'll Do

• Provide professional, courteous service to guests, employees, and visitors throughout the property.


• Patrol and monitor the property to help ensure the safety and security of guests, employees, and company assets.


• Observe and identify potential safety hazards, suspicious activity, security concerns, and gaming-related schemes or cheating.


• Respond to security incidents and emergencies and coordinate with appropriate personnel and outside emergency agencies when necessary.


• Prepare accurate and timely written reports documenting security-related incidents.


• Escort and observe guests and employees when needed to ensure their safety.


• Serve as a dispatcher during emergency situations and coordinate the appropriate response.


• Assist with the safe transportation of company funds.


• Assist with opening and closing the gaming floor.


• Maintain familiarity with casino facilities, special events, emergency procedures, and applicable policies and regulations.


• Maintain and properly control keys used to access secured areas.


• Verify identification from individuals who appear to be under the legal age in accordance with New York State gaming regulations.


• Operate company vehicles as directed.


• Attend departmental meetings and communicate important information to team members.


• May be assigned as Officer-in-Charge and perform shift supervisory responsibilities.


• Perform other duties as assigned.

What We\'re Looking For

Required Qualifications:

• High school diploma or GED.


• Valid New York State Security Guard License.


• Excellent observation, communication, and interpersonal skills.


• Ability to identify suspicious activity, security concerns, and potential gaming schemes or cheating.


• Ability to read and understand safety rules, policies, procedures, and operating instructions.


• Ability to write clear and accurate incident reports.


• Sound judgment and the ability to apply common sense in a variety of situations.


• Ability to work professionally and effectively in a fast-paced environment.

Preferred Qualifications:

• Previous casino or gaming industry experience.


• Previous experience responding to emergencies or serving in a security leadership role.

Physical & Work Requirements

This position requires the ability to regularly stand, walk, sit, talk, hear, and use hands to operate equipment and controls. Employees may occasionally need to climb, balance, stoop, kneel, crouch, or crawl.

The position requires regularly lifting and/or moving up to 50 pounds and occasionally lifting and/or moving up to 100 pounds.

Employees may work both indoors and outdoors and may be exposed to varying weather conditions. Noise levels are generally moderate but may become loud on the gaming floor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join Us?

We offer a comprehensive benefits package and employee perks, including:

• Medical, Dental, Vision & Life Insurance available to full-time employees


• Generous 401(k) plan – 100% vested from day one


• Paid Time Off, Sick Time & Holiday Pay


• Tuition Reimbursement for eligible employees


• Employee discounts on hotel stays, restaurants, spa services, and more


• On-site employee daycare available 7 days a week, 7:00 AM–11:00 PM, at great rates

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