Casino Resort Front Office Leader

Catawba Two Kings Casino; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Catawba Two Kings Casino is seeking a seasoned Front Office leader to drive overall performance across Front Desk, Bell Services, PBX, Room Control, Night Audit, VIP Services and valet operations. Maintain AAA 4-Diamond guest experiences while optimizing revenue and labor efficiency.

You will lead pre-opening efforts, develop SOPs, and coordinate with IT, Housekeeping, Engineering, and Revenue Management to ensure seamless guest arrivals, departures, and in-house experiences with a focus on

Qualifications

• Minimum 3–5 years of progressive Front Office leadership in a casino resort.
• Experience at a high-volume, 4-star or AAA 4-Diamond property is required.
• Pre-opening experience is preferred.
• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience acceptable.

Responsibilities

• Direct all Front Office operations including Front Desk, Bell Services, PBX, Room Controllers, Night Audit, and VIP Services.
• Oversee third-party valet vendor performance, contracts, service standards, and compliance with property expectations.
• Ensure execution of AAA 4-Diamond service standards across all guest touchpoints.
• Manage daily arrivals/departures, room inventory, and coordination with Housekeeping and Engineering for room readiness.
• Oversee VIP arrivals, departures, and in-house experience; coordinate with Casino Host team and executive leadership.
• Supervise room control function including inventory management, upgrades, and yield optimization.
• Ensure accuracy and integrity of Night Audit processes, financial reporting, and system balancing.
• Manage PBX operations including call handling standards, emergency procedures, and guest request routing.
• Develop and implement SOPs, service standards, and operational workflows (including pre-opening setup).
• Hire, train, schedule, and manage departmental leaders and line staff; maintain productivity and labor standards.

Skills

Front Office Leadership

Casino Resort Experience

High-Volume Operations

Staff Training

Education

Bachelor's degree in Hospitality Management

Job description

Catawba Two Kings Casino is seeking a seasoned Front Office leader to drive overall performance across Front Desk, Bell Services, PBX, Room Control, Night Audit, VIP Services and valet operations. Maintain AAA 4-Diamond guest experiences while optimizing revenue and labor efficiency.

You will lead pre-opening efforts, develop SOPs, and coordinate with IT, Housekeeping, Engineering, and Revenue Management to ensure seamless guest arrivals, departures, and in-house experiences with a focus on