Casino Host - FT

Seneca Niagara Falls Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Casino Host to welcome guests, promote the Player’s Club, and enroll new members. You will verify patron information and assist with questions about points, cards, and offers while providing comps and arranging accommodations as needed.

The role emphasizes building relationships, hosting on-site events, and driving player engagement to increase trip frequency and overall patronage at Seneca Resorts & Casinos.

Qualifications

• Strong written and verbal communication required.
• Experience in hospitality or casino host role preferred.
• Ability to build relationships and enroll players into loyalty programs.

Responsibilities

• Greet guests and promote membership benefits of the Player’s Club.
• Enroll new players and verify patron information per policy.
• Assist members with questions about points, cards, and offers.
• Provide comps and arrange accommodations and amenities as needed.
• Represent the company at events and internal functions.
• Drive on-site events to recruit players and fill shows.

Skills

Communication skills

Customer service

Outgoing personality

Professionalism

Verbal skills

Education

High school diploma or equivalent

Associate degree (substitute for experience)

Tools

Proficient computer skills

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Welcome Seneca Gaming Corporation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll. Responsible for generating a positive and friendly atmosphere for all casino customers.
2. Actively seeking new players to enroll into the Player’s Club. Verify patron information to ensure accuracy according to policy & procedure. Maintain and grow player database
3. Assist Player’s Club Members with any questions or concerns which include but are not limited to the point system, retrieval of lost cards, and addressing concerns with offers (or lack of) on accounts.
4. Provide comps and other services as required, consistent with company policy. Arrange accommodations and amenities, exceeding expectations.
5. Represent the company at internal functions and special events.
6. Actively seeks new players which include but not limited through networking and holding on-site events.
7. Complete assigned tasks, meets position expectations and achieve goals which include but are not limited to filling rooms, shows and events with qualified players.
8. Work with existing customers to increase trip frequency and develop them into patrons that are more profitable. Maintain timely confirmation and follow up contact with customers.
9. Market Seneca Niagara Resort and Casino to qualified slot and table players using personal letters, notes, invitations, telemarketing techniques, email and direct player contact.
10. Stay current on all Player’s Club redemption processes, gaming, and community events and communicate information to all guests in a friendly, helpful and respectful manner.
11. Practice quality, helpful and respectful guest services, which include, but are not limited to, assisting requests and resolving immediate concerns within position authority and departmental/corporate policy.
12. Award promotional items to winners of Player’s Club promotions.
13. Complete all necessary paperwork and reports as needed/required by supervisor.
14. Assist the Marketing Department in special events, to include but not limited to, anniversaries and special promotions.
15. Inform Supervisor of any inventory needs.
16. Must adhere to strict confidentiality in all matters.
17. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
18. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
20. Must complete all required and recommended SGC Training programs
21. Attend all necessary meetings.
22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

1. Must be 21 years of age or older upon employment.
2. High school diploma or equivalency required.
3. Previous experience as a casino host in a complex environment -OR- three (3) years’ experience in a high volume hospitality environment, involving extensive contact with customers.
4. Understanding of player rating systems, casino marketing, and comping is preferred.
5. An associate’s degree with two (2) years hospitality experience may be substitute for previous casino host or hospitality experience.
6. Strong written and verbal skills.
7. Must be outgoing, energetic, enthusiastic and positive.
8. Must be able to interact with individuals or small groups of people in a professional manner.
9. Must have proficient computer skills.
10. May be asked to sign a non-compete agreement.
11. Must possess excellent communication skills.
12. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
13. Must have the ability to deal effectively and interact well with the customers and employees.
14. Must have the ability to define and resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

1. Must be able to stand, walk, and move through all areas of the casino.
2. Adequate manual dexterity to operate office equipment.
3. Light lifting.
4. Occasional travel, particularly to other SGC properties.
5. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC! Warm regards, The Seneca Resorts & Casinos Team