Casino Host

Treasure Chest Casino; Kenner (LA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in casino entertainment is seeking a dynamic individual to drive player acquisition and enhance customer loyalty. This exciting role involves engaging with guests through various marketing channels, ensuring they receive exceptional service and attention. You'll have the opportunity to develop lasting relationships with premium players while implementing strategies to boost revenues. Join a team that values growth and innovation, where your contributions will make a significant impact in a vibrant and competitive environment. If you're passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• 3+ years in customer service, preferably in gaming.
• Excellent communication and leadership skills required.

Responsibilities

• Acquire new players and ensure customer retention through marketing.
• Develop personalized relationships with guests and monitor marketing efforts.

Skills

Customer Service

Leadership Skills

Oral Communication

Written Communication

Interpersonal Skills

Flexibility

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Microsoft Office

Player Tracking Systems

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the continuous acquisition of new players from various markets to grow property player base and increase revenues. Assure customer retention and repeat business through multi-channel marketing including telemarketing, written correspondence, direct contact, and on/off-site events and maintain VIP relationships.

• Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies.
• Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Continuously develop and sustain personalized relationships with guests, with increased focus on premium players.
• Respond to guests’ special requests as well as guest inquiries or concerns in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
• Utilize multi-channels marketing efforts to reactivate declined play.
• Monitor all comps and ensures they are within the company’s comping guidelines and procedures.
• Monitor revenue produced through marketing efforts.
• Miscellaneous duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent work experience in a related field.
• Three years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in Microsoft Office applications, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos