Casino Host

Full House Resorts, Inc; Cripple Creek (CO); On-site; USD 56,000 - 65,000; Full time

Job summary

A leading company in the gaming industry is seeking a Casino Host in Cripple Creek, CO. The role involves recruiting members, enhancing customer experiences, and coordinating promotions. Ideal candidates will have a Bachelor's degree and experience in customer service and marketing casino games. Full House Resorts offers competitive compensation and a comprehensive benefits package.

Benefits

Medical, dental, vision insurance

401k retirement plan with matching contribution

Generous paid time off program

Free transportation from nearby areas

Free local gym membership

Tuition reimbursement

Resort perks

Qualifications

• Demonstrated knowledge of casino operations and gaming rules.
• Effective customer service and communication skills.
• Experience in marketing casino games.

Responsibilities

• Recruits new members for the Casino MVP club.
• Cultivates player relationships for enhanced experience.
• Designs and implements growth strategies and events.

Skills

Customer service

Communication

Sales

Education

Bachelor’s Degree

Job description

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Description

• ACQUISITION:
• Recruits new members for Chamonix’s Casino MVP (Most Valuable Players) club.
• Engages in outside sales activities such as conventions, shows, community events, and trade associations as needed and required.
• Calls on businesses in market areas, including but not limited to Colorado Springs, Pueblo, and Cañon City to encourage group and employee outings and/or provide customized coupons for employees.
• Contact non-profit groups to set up fundraising bus trips for their organizations.
• RETENTION:
• Responsible for cultivating and building player relationships for enhanced experience.
• Responds promptly, pleasantly, and accurately to questions from VIP guests. Ensures all VIP guests receive the best possible service available.
• Assists with marketing promotions including participating in developing concepts, writing promotion rules, and coordinating participation on the day of the promotions. Assists with coordinating regularly scheduled promotions such as the monthly birthday party.
• Expedite details of player visits by making sure players have a card to play with, issuing promotional gifts, and/or arranging player reservations at hotel or restaurant, as necessary.
• One-on-one interaction with customers to enhance casino experience. Make personal calls for special occasions and events. Coordinate player communication such as get-well cards, sending flowers, and gifts.
• Listens thoroughly to customer complaints, concerns, and suggestions and takes appropriate action.
• Provides leadership, promotes teamwork, and positive attitude for co-workers to ensure excellent customer service experience.
• GROWTH & DEVELOPMENT:
• Designs and implements growth strategies, events, and promotions. Hosts VIP events, both on-site and off-site. Assists with “Welcome Back” mailings and follow-up on new action players.
• Encourages guests to participate in slot club membership and gaming events. Evaluates and issues comps to customers. Surveys customers’ likes, dislikes, and maintains information on their account.
• Analyze the database to identify players that may want to reactivate their participation. Develops reactivation strategies through direct mail, telemarketing, and special offers
• Performs other duties, including special projects, as needed and directed.
• Maintains alertness for the performance of all responsibilities, and a general awareness of casino operations at all times. Keeps their supervisor informed of any concerns. Ensures customers are 21+ years of age.
• Performs all duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Wears and maintains all uniforms properly, including nametag and Gaming License.
  
  

Job Details

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• ACQUISITION:
• Recruits new members for Chamonix’s Casino MVP (Most Valuable Players) club.
• Engages in outside sales activities such as conventions, shows, community events, and trade associations as needed and required.
• Calls on businesses in market areas, including but not limited to Colorado Springs, Pueblo, and Cañon City to encourage group and employee outings and/or provide customized coupons for employees.
• Contact non-profit groups to set up fundraising bus trips for their organizations.
• RETENTION:
• Responsible for cultivating and building player relationships for enhanced experience.
• Responds promptly, pleasantly, and accurately to questions from VIP guests. Ensures all VIP guests receive the best possible service available.
• Assists with marketing promotions including participating in developing concepts, writing promotion rules, and coordinating participation on the day of the promotions. Assists with coordinating regularly scheduled promotions such as the monthly birthday party.
• Expedite details of player visits by making sure players have a card to play with, issuing promotional gifts, and/or arranging player reservations at hotel or restaurant, as necessary.
• One-on-one interaction with customers to enhance casino experience. Make personal calls for special occasions and events. Coordinate player communication such as get-well cards, sending flowers, and gifts.
• Listens thoroughly to customer complaints, concerns, and suggestions and takes appropriate action.
• Provides leadership, promotes teamwork, and positive attitude for co-workers to ensure excellent customer service experience.
• GROWTH & DEVELOPMENT:
• Designs and implements growth strategies, events, and promotions. Hosts VIP events, both on-site and off-site. Assists with “Welcome Back” mailings and follow-up on new action players.
• Encourages guests to participate in slot club membership and gaming events. Evaluates and issues comps to customers. Surveys customers’ likes, dislikes, and maintains information on their account.
• Analyze the database to identify players that may want to reactivate their participation. Develops reactivation strategies through direct mail, telemarketing, and special offers
• Performs other duties, including special projects, as needed and directed.
• Maintains alertness for the performance of all responsibilities, and a general awareness of casino operations at all times. Keeps their supervisor informed of any concerns. Ensures customers are 21+ years of age.
• Performs all duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Wears and maintains all uniforms properly, including nametag and Gaming License.
  
  

QUALIFICATION REQUIREMENTS: Demonstrated knowledge of casino operations and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills, including experience persuading and negotiating. Demonstrated knowledge in developing positive contacts with guests and employees. Ability to use good judgment in decision-making situations.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree or equivalent in education or experience. One (1) or more years of recent and related experience marketing casino games, preferably slot machines or player’s club operations.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES, LICENSES, REGISTRATIONS: Colorado Limited Gaming Support License is required. Must be at least eighteen (18) years of age.

OTHER SKILLS/ABILITIES: Demonstrated customer service skills and ability to interact well with others. Demonstrated experience marketing casino games, preferably slot machines or player’s club operations. Demonstrated knowledge of casino operations and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills, including experience persuading and negotiating, and, in particular, developing positive contacts with guests and employees. Ability to use good judgment in decision-making situations.

PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork or using a computer. Duties include standing, kneeling, squatting, bending, walking, crouching, and stooping in order to perform duties. Essential duties may involve working in large crowded areas. Essential duties may include ladder use and lifting up to 30 pounds to stack, store, or move merchandise. Essential duties involve a flexible workweek and workday with standard breaks with additional hours are routinely required.

Compensation And Benefits

$56,485+ annually based on experience.

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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