Casino Guest Experience Lead (Player Services)

Cowlitz Indian Tribe; Ridgefield (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

Ilani Casino Resort, operated by the Cowlitz Indian Tribe, seeks a Cage Supervisor to lead guest service and ensure accurate ticket redemption, check cashing, and player services. The role involves supervising staff, enforcing internal controls, and maintaining positive guest and team relationships.

Responsibilities include scheduling, training, and handling sensitive money and regulatory compliance. The ideal candidate has strong interpersonal skills, cash handling experience, and the ability

Qualifications

• High School Diploma or GED or equivalent.
• Excellent interpersonal skills with a customer-first mindset.
• Basic computer and cash-handling proficiency.
• Ability to work varied shifts and in a smoking environment.
• Strong attention to detail and accurate money handling.
• Ability to supervise and train others.

Responsibilities

• Promotes superior guest service and positive culture.
• Enforces internal controls and regulatory compliance.
• Monitors staffing levels and assists in scheduling.
• Assist Cage Shift Manager with training and supervision.
• Manage guest and employee issues with professionalism.
• Occasionally fill in as Cage Shift Manager in their absence.

Skills

Interpersonal skills

Cash handling

Customer service

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Ilani Casino Resort, operated by the Cowlitz Indian Tribe, seeks a Cage Supervisor to lead guest service and ensure accurate ticket redemption, check cashing, and player services. The role involves supervising staff, enforcing internal controls, and maintaining positive guest and team relationships.

Responsibilities include scheduling, training, and handling sensitive money and regulatory compliance. The ideal candidate has strong interpersonal skills, cash handling experience, and the ability