Casino Gaming Associate - Customer Service Expert

Knighted Ventures; Hayward (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Health/dental/vision

Paid time off

Job summary

Knighted is hiring a Customer Service Casino Gaming Associate in Hayward, CA. You will monitor live casino table games, verify payouts, and ensure accuracy under pressure while delivering excellent guest experience.

Ideal candidates are 21+ and authorized to work in the U.S. You’ll undergo paid training, can earn pay increases with new game certifications, and maintain your state gaming license. This is a full-time, on-site role with evening and weekend shifts in California.

Qualifications

• 21+ years old.
• Authorized to work in U.S.
• Proficient in mental math (addition, multiplication, division and subtraction)
• Pass background check, credit check, and drug screen

Responsibilities

• Monitor live casino table games accurately and consistently
• Correct dealer directly when a rule or procedure is broken
• Perform rapid mental math to calculate payouts, wagers, and bet verification
• Memorize rules, payout structures, and game procedures for each game you’re certified on
• Manage chips at the table (stacking, sorting, passing)
• Reconcile table banks and chip inventory
• Maintain accuracy under pressure while delivering excellent guest experience
• Earn new game certifications through paid training, tied to pay increases
• Maintain your state gaming license

Skills

Mental math

21+ years old

Authorized to work in US

Job description

Knighted is hiring a Customer Service Casino Gaming Associate in Hayward, CA. You will monitor live casino table games, verify payouts, and ensure accuracy under pressure while delivering excellent guest experience.

Ideal candidates are 21+ and authorized to work in the U.S. You’ll undergo paid training, can earn pay increases with new game certifications, and maintain your state gaming license. This is a full-time, on-site role with evening and weekend shifts in California.