Casino Floor Shift Supervisor

Bally's Interactive; Iowa (LA); On-site; USD 63,000 - 77,000; Full time

Job summary

Bally's Interactive is seeking an experienced Operations Supervisor to oversee daily casino floor activities during assigned shifts, ensuring staffing, service levels, and operational needs are met.

Responsibilities include coaching staff, monitoring compliance with gaming regulations and internal controls, resolving guest issues promptly, and coordinating with Security, Surveillance, Cage, Slots, and Table Games. A supervisory background in hospitality or gaming is required.

Qualifications

• Bachelor’s/associate degree in hospitality, business, gaming management, or related field.
• Minimum of three years in casino, gaming, hospitality, or related operations with at least one year in a supervisory role.
• Working knowledge of casino operations, guest service standards, gaming regulations, internal controls, and cash-handling procedures.
• Ability to obtain and maintain a Colorado Key Gaming License

Responsibilities

• Oversee daily operations during the assigned shift, ensuring staffing, service levels, and operational needs are effectively managed.
• Supervise, coach, and support casino team members to promote accountability, professionalism, teamwork, and exceptional guest service.
• Monitor casino floor activity to ensure compliance with company policies, internal controls, gaming regulations, safety standards, and applicable laws.
• Respond to guest concerns, complaints, disputes, and service issues in a timely, professional, and solutions-focused manner.
• Coordinate with Security, Surveillance, Cage, Slots, Table Games, and other departments to address incidents, equipment issues, guest needs, and operational priorities.
• Review shift activity, cash-handling processes, fills, credits, jackpots, variances, and related documentation as applicable to the operation.
• Support investigations, incident response, emergency procedures, and regulatory reporting requirements as directed.
• Maintain a visible presence on the casino floor to identify service opportunities, operational risks, team member needs, and guest experience trends.
• Assist with scheduling, breaks, shift coverage, performance coaching, training, and employee relations matters in partnership with department leadership and Human Resources.
• Prepare clear and accurate shift reports, pass-down notes, incident summaries, and operational updates for senior leadership.

Skills

Leadership

Communication

Conflict Resolution

Judgment

Problem Solving

Verbal Communication

Written Communication

Calm Under Pressure

Computer Literacy

Education

Associate or bachelor’s degree in hospitality, business, gaming management, or related field

Tools

Casino management systems

Reporting tools

Job description

Bally's Interactive is seeking an experienced Operations Supervisor to oversee daily casino floor activities during assigned shifts, ensuring staffing, service levels, and operational needs are met.

Responsibilities include coaching staff, monitoring compliance with gaming regulations and internal controls, resolving guest issues promptly, and coordinating with Security, Surveillance, Cage, Slots, and Table Games. A supervisory background in hospitality or gaming is required.