Casino Floor Guest Services Associate

Stonebridge Companies; United States; On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Travel and lodging perks

Job summary

Stonebridge Companies’ GranTree Inn / Club Casino in Bozeman, MT seeks a Casino Attendant to deliver exceptional guest service on the casino floor and support daily operations, while ensuring compliance with gaming standards and policies. The role requires a high school diploma and prior customer service or gaming exposure; candidates must be flexible to work evenings, weekends, and holidays.

Part-time, non-exempt, with an hourly wage of $10.85 and opportunities to grow in a busy casino

Qualifications

• High school diploma or equivalent required.
• Prior customer service, hospitality, entertainment, casino, or gaming experience preferred.
• Strong interpersonal and communication skills with guests and team members.
• Ability to maintain a positive and service-oriented attitude in a fast-paced environment.
• Basic computer skills and ability to learn casino systems.

Responsibilities

• Provide outstanding guest service by greeting guests, answering questions, and assisting with casino-related inquiries.
• Monitor the casino floor to ensure a clean, safe, and welcoming environment for guests and team members.
• Assist guests with machine operation, player rewards programs, promotions, and general property information.
• Respond promptly and professionally to guest concerns, escalating issues to management as appropriate.
• Maintain knowledge of casino promotions, events, and amenities to effectively communicate information to guests.
• Ensure gaming areas, kiosks, and guest-facing spaces are properly stocked, organized, and maintained.
• Observe gaming activities and report any irregularities, security concerns, or policy violations to management.
• Adhere to all gaming regulations, company policies, internal controls, and responsible gaming practices.
• Support special events, tournaments, promotions, and other casino activities as assigned.
• Work collaboratively with other departments to ensure a positive guest experience.
• Maintain accurate records and complete required reports or documentation as needed.

Job description

Stonebridge Companies’ GranTree Inn / Club Casino in Bozeman, MT seeks a Casino Attendant to deliver exceptional guest service on the casino floor and support daily operations, while ensuring compliance with gaming standards and policies. The role requires a high school diploma and prior customer service or gaming exposure; candidates must be flexible to work evenings, weekends, and holidays.

Part-time, non-exempt, with an hourly wage of $10.85 and opportunities to grow in a busy casino