Casino Cage Supervisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars New Orleans is seeking a Casino Cashiering Supervisor to oversee Cashier Cage operations and ensure exceptional guest service. The ideal candidate will have strong communication and math skills, along with experience in financial roles. Join a winning team and enjoy exclusive benefits while making an impact.

Benefits

Free Downtown Team Member Parking

Discounted Monthly Bus Passes

Free Team Member Assistance Program

Discounted Hotel Room Rates

Fun and Free Team Member Events

Tuition & Student Loan Debt Repayment Assistance

401k Matching

Qualifications

• High school diploma or GED required.
• Experience in financial areas and money handling.
• Good communication and math skills essential.

Responsibilities

• Supervise and evaluate operations at the Cashier Cage.
• Ensure highest level of guest service.
• Conduct performance reviews and provide guidance.

Skills

Communication

Math abilities

Decision-making

Teamwork

Customer Service

Education

High school diploma or GED

Tools

PC computers

10 key adding machine

Fax machine

Photocopier

Job description

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS:Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ESSENTIALFUNCTIONS, DUTIES AND RESPONSIBILITIES:

The Casino Cashiering Supervisor will supervise and evaluate the overall operation of an assigned Cashier Cage and monitors the performance of Cashier personnel on an assigned shift while demonstrating and encouraging the highest level of guest service. Other duties may include, but are not limited to:

• Verifies and safeguards funds of assigned Cashier Cage on an assigned shift and performs all related functions during that shift.
• Accountable for all transactions in a Cashier Cage.
• Monitors, documents, and advises Cashiers as required.
• Maintains Cashier folders, upholds the confidentiality of Cashier Records and evaluates Cashier performance on a regular basis.
• Handles guests’ disputes, questions and acts as a source of information.
• Maintains confidentiality of all guests’ records and transactions.
• Provides courteous service and ensures guests’ satisfaction.
• Adheres to compliance all gaming regulations such as Title 31 and Responsible Gaming as enforced by all state, company, and departmental policies.
• Responsible for conducting Buzz sessions, providing daily information and creating a smooth transition from home to work.
• Conducts timely performance reviews in accordance with company policies and procedures; provides feedback; coaching and development guidance utilizing a consistent, approachable demeanor while clearly articulating expectations.
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
• Uses independent judgment in the interest of Caesars to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff.
• Acts as a role model and always presents oneself as a credit to Caesars and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, and Provides a Warm Farewell.

QUALIFICATIONS:

• High school diploma or GED required.
• Experience in financial/credit areas is required. Previous money-handling experience is required and a proven proficiency with computers and 10 key adding machine.
• Must have good math abilities.
• Must have proven self as a good communicator, mediator and decision-maker.
• Must have excellent human relation skills. Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to maneuver to all areas of the casino. Must be able to lift and carry up to 30 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. Must be able to work at a fast pace and in stressful situations.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

GAMING PERMIT:Non-Key

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.