Casino Cage Operations Lead - Shift Supervisor

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Guest Service Ambassador for the Casino Cage to accurately handle monetary transactions and provide exceptional guest service in a fast-paced environment.

Responsibilities include cash exchanges, paying jackpots, issuing markers, processing credit advances, and maintaining AML compliance while delivering top-tier service to guests and team members.

Qualifications

• High school diploma or GED required.
• 1 year related cash-handling experience or training preferred.
• Must be able to use a Ten-Key Adding Machine.
• Must communicate well with the public in English.
• Ability to work in a fast-paced, high-volume cash environment.

Responsibilities

• Exchange cash for casino instruments and vice versa.
• Work across all Cage banks and windows (chip bank, employee bank, cash machines, vault).
• Pay out jackpots for slots and table games.
• Issue casino credit markers and collect on outstanding debt.
• Process credit card advances and electronic check transactions.
• Comply with all Federal Anti-Money Laundering regulations.
• Provide excellent service to guests and team members.

Skills

Cash handling

Public communication

Customer service

English proficiency

Education

High school diploma or GED

Tools

Ten-key adding machine

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Guest Service Ambassador for the Casino Cage to accurately handle monetary transactions and provide exceptional guest service in a fast-paced environment.

Responsibilities include cash exchanges, paying jackpots, issuing markers, processing credit advances, and maintaining AML compliance while delivering top-tier service to guests and team members.