Casino Cage Cashier & Guest Services Specialist

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA seeks a Guest Service Ambassador to handle monetary transactions and guest service within the casino Cage. The role requires accurate cash handling, processing markers, and supporting jackpot payouts with a professional demeanor.

Responsibilities include working across all Cage banks, issuing markers, processing credit/debit transactions, and ensuring AML compliance while delivering excellent guest and team member service.

Qualifications

• High school diploma or GED required.
• 1 year related cash operations experience or equivalent.
• Must be able to use a Ten Key Adding Machine.
• Professional demeanor and strong public communication.
• Must be able to communicate in English.

Responsibilities

• Exchange cash for casino instruments and vice versa.
• Work in all Cage banks and windows (chip bank, employee bank, cash machines bank, vault bank).
• Pay slot and table game jackpots.
• Issue casino credit markers and collect on debts.
• Perform credit card advance and electronic check transactions.
• Comply with Federal Anti-Money Laundering requirements.
• Provide excellent service to guests and team members.

Skills

Cash handling

Customer service

English communication

Professional demeanor

Education

High school diploma or GED

Tools

Ten Key Adding Machine

Job description

Agua Caliente Casinos in Rancho Mirage, CA seeks a Guest Service Ambassador to handle monetary transactions and guest service within the casino Cage. The role requires accurate cash handling, processing markers, and supporting jackpot payouts with a professional demeanor.

Responsibilities include working across all Cage banks, issuing markers, processing credit/debit transactions, and ensuring AML compliance while delivering excellent guest and team member service.