CashPro User Experience (Product) Designer

Bank of America; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a leading financial institution as a CashPro User Experience Designer, where you'll leverage your UX skills to enhance the CashPro platform. This role involves user research, design, and collaboration with cross-functional teams to create intuitive digital solutions that meet client needs. You'll contribute to a dynamic team focused on innovation and operational excellence in treasury management.

Qualifications

• At least 5 years of UX research and design experience.
• Strong portfolio demonstrating UX and interaction design.

Responsibilities

• Apply user-centered design processes to create digital solutions.
• Design intuitive solutions and facilitate user research.
• Collaborate with product managers on integrations and digital initiatives.

Skills

UX research

Interaction design

Visual design

Creative thinking

Communication

Tools

Figma

Job description

CashPro User Experience (Product) Designer

Locations:

Charlotte, North Carolina; New York, New York; Chicago, Illinois

Job Description:

At Bank of America, we innovate daily to turn technological advances into treasury solutions for our global clients across all segments and industries. We seek motivated, self-starting professionals who advocate for our clients by providing liquidity management, payments, trade finance, FX, and commercial card services, blending high technology with personalized service. Challenge the status quo and influence with diverse perspectives. Be a forward thinker in treasury management, shaping the future at Bank of America, powered by people and driven by technology.

The success of our Global Payments Solutions (GPS) and CashPro platform depends on continuous digital enhancement. CashPro is our flagship platform serving clients from business banking to large corporates globally.

Role Overview:

Join the GPS CashPro Product team as a User Experience (UX) Designer. This role involves all aspects of UX and UI design, including user research, ideation, interaction, visual design, and development handoff. Collaborate with design leads, product managers, developers, and stakeholders from early prototypes to final products. Advocate for user needs and translate complex business strategies into intuitive user experiences. Support digital projects, grow your skills, and contribute to the product's evolution over time.

Core Responsibilities:

1. Apply user-centered design processes to identify needs and create digital solutions in partnership with stakeholders.
2. Design intuitive solutions, facilitate user research, create wireframes, workflows, high-fidelity UI, and prototypes for online and mobile platforms.
3. Develop solutions to enhance adoption and utilization of digital tools.
4. Promote operational excellence and maximize CashPro adoption.
5. Provide expertise in online and mobile channel capabilities.
6. Communicate and promote the strategic CashPro experience.
7. Lead technical and support teams to improve client experience and operations.
8. Manage risks related to product releases and incidents.
9. Collaborate with other product managers on integrations and digital initiatives.

Required Skills:

• At least 5 years of UX research, interaction design, IA, and visual design experience, preferably in digital channels.
• Strong portfolio demonstrating UX, interaction, and visual design; ability to showcase work through a design exercise.
• Experience with moderated user research, design systems, and tools like Figma.
• Ability to work in a fast-paced, global environment with flexibility to change.
• Self-motivated, independent, and capable of driving execution.
• Ability to coordinate with cross-functional teams across geographies.
• Skilled in simplifying complex information for senior management and providing workable solutions.
• Excellent facilitation, presentation, and communication skills.
• Creative thinking and a passion for delivering results.

Desired Skills:

• Knowledge of Treasury Management.
• Technical understanding and ability to communicate with technical teams.
• Awareness of global digital banking trends.
• Understanding of Agile methodologies.
• Market awareness and competitive intelligence skills.
• Data analysis capabilities and proficiency with office and analytics tools.

Additional Information:

Shift: 1st shift (US); Hours: 40/week

Bank of America promotes equal employment opportunity and prohibits discrimination based on various factors. For more details, view the provided links.