CashNetUSA Collections Representative (Remote)

Enova International; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

Enova International is looking for a Collections Representative to work remotely, specializing in customer support for overdue payments. The role includes managing customer interactions, negotiating payment solutions, and maintaining effective communication. Ideal candidates should have a customer-centric approach with strong communication and multitasking skills.

Benefits

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Sabbatical program

Employee recognition programs

Qualifications

• 1+ years of collections experience needed.
• Preferably experience in a call center setting.
• Proficiency in phone communication is essential.

Responsibilities

• Manage incoming and outgoing calls for overdue payments.
• Negotiate payment plans with customers.
• Maintain accurate records of customer interactions.

Skills

Customer-centric approach

Strong verbal communication

Active Listening

Adaptability

Multitasking

Tools

CRM systems

Job description

CashNetUSA Collections Representative (Remote)

Chicago, IL

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote, with a requirement for candidates to reside within a 100-mile radius of South Jordan, UT, or in the states of IL, IN, IA, MO, WI, or WY. #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations.

Responsibilities:

• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements:

• 1 or more years of collections experience
• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $18.00.Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detailhere .

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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