Cashiering Manager

Essex Mortgage; Ocala (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Essex Mortgage is seeking a Cashiering Manager to lead the mortgage payment processing team in Ocala, FL. The role includes overseeing daily operations, ensuring accurate posting of payments, and coordinating with various departments to maintain compliance and operational efficiency. Ideal candidates will have extensive experience in mortgage servicing and strong leadership skills.

Qualifications

• 3+ years of experience in mortgage servicing, preferably in payment processing.
• 1+ years of leadership or supervisory experience in a high-volume operational environment.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily operations of the mortgage payment processing team.
• Ensure timely and accurate processing of borrower payments.
• Manage workflow and monitor performance against SLAs.

Skills

Leadership

Payment Accuracy

Problem Solving

Communication

Education

High school diploma or GED required

Associate’s or Bachelor’s degree in Business, Accounting, Finance, or related field preferred

Tools

Microsoft Excel

Outlook

Word

FICS Mortgage Servicer

Job description

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Job Summary

The Cashiering Manager is responsible for overseeing the daily operations of the mortgage payment processing team, ensuring all payments are posted accurately, timely, and in full compliance with regulatory and investor guidelines. This role provides direct leadership and support to the team, manages exception workflows, monitors reconciliation activities, and ensures escalated payment issues are resolved promptly.

Job Summary

The Cashiering Manager is responsible for overseeing the daily operations of the mortgage payment processing team, ensuring all payments are posted accurately, timely, and in full compliance with regulatory and investor guidelines. This role provides direct leadership and support to the team, manages exception workflows, monitors reconciliation activities, and ensures escalated payment issues are resolved promptly.

Working closely with internal departments such as Customer CARE, Investor Reporting, and Loan Administration, the Cashiering Manager plays a critical role in maintaining payment accuracy, minimizing posting delays, and supporting the financial integrity of servicing operations. This position embodies Essex Mortgage’s pillars of Leadership, Raving Fans, Transparency, and High Performance, driving team accountability and continuous process improvement across the cashiering function.

Core Competencies

• Leadership – Provides consistent guidance, accountability, and support to team members while modeling professionalism and a strong work ethic.
• Payment Accuracy – Demonstrates a high level of attention to detail and commitment to ensuring accurate posting of borrower payments, reversals, and exceptions.
• Operational Oversight – Effectively manages daily workflows, monitors performance, and ensures deadlines and service level agreements (SLAs) are consistently met.
• Problem Solving – Responds to escalated issues with urgency, identifying root causes and implementing timely resolutions.
• Communication – Maintains clear and proactive communication with internal departments, team members, and leadership.
• Compliance & Risk Awareness – Understands and enforces investor and regulatory requirements related to payment processing and reporting.
• Team Development – Coaches and mentors staff to improve performance, build confidence, and support professional growth.
• Commitment to Company Pillars – Embodies Essex Mortgage’s core values of Leadership, Raving Fans, Transparency, and High Performance through consistent, high-quality supervision and operational excellence.
  
  

Supervisor Responsibilities

Leadership

• Supervise the daily activities of the cashiering team, including payment posting, reversals, charge-offs, and exception handling.
• Set clear performance expectations, provide ongoing coaching, and conduct regular performance evaluations.
• Promote a culture of accountability, teamwork, and continuous improvement within the department.
• Communicate team capacity, resource needs, and priorities to management to ensure coverage and workflow alignment.
  
  

Raving Fans

• Ensure timely and accurate processing of borrower payments to deliver a consistent and dependable borrower experience.
• Address escalated borrower and internal concerns promptly, ensuring professional and resolution-focused interactions.
• Partner with Customer CARE, Investor Reporting, and other departments to provide real-time support and visibility into payment activity.
  
  

Transparency

• Maintain clear documentation of team procedures, payment exceptions, and reconciliation activities.
• Provide regular updates to leadership on team performance, payment volume trends, exceptions, and compliance matters.
• Ensure transparency in the team’s adherence to SLA targets and investor remittance timeline.
  
  

High Performance

• Monitor daily exception reports, wire confirmations, and GL postings for accuracy and completion.
• Ensure daily balancing, NSF processing, and charge-off tasks are completed according to company policy.
• Oversee accurate system updates related to loan modifications and Partial Claims (PCs), ensuring all impacted payment records are reflected properly in the servicing platform.
• Partner with the Loss Mitigation and Loan Administration teams to validate setup of new terms, deferred balances, and restructured payment schedules following loan modification or claim activity.
• Identify opportunities for workflow enhancements and implement process improvements to increase efficiency and reduce risk.
• Support testing and onboarding efforts for servicing system changes that impact cashiering operations.
  
  

Duties/Responsibilities

• Supervise the daily posting of borrower payments, ensuring accuracy across principal, interest, escrow, fees, and suspense accounts.
• Review and resolve payment exceptions, NSFs, payoffs, and charge-offs in a timely and compliant manner.
• Monitor and review daily wire activity, ensuring all incoming wires are posted, verified, and reconciled.
• Review daily reconciliation reports and ensure resolution of discrepancies in coordination with internal departments.
• Oversee system updates and payment adjustments related to loan modifications and Partial Claims, verifying correct setup of deferred balances, new terms, and restructured amortization.
• Collaborate with the Loss Mitigation team to ensure smooth transition of loans into active repayment following approved workouts.
• Ensure accurate GL posting for all payment-related activity and support accounting reconciliation efforts as needed.
• Partner with Loan Administration, Default, and Customer CARE to resolve payment application issues and support escalated borrower concerns.
• Maintain, update, and enforce departmental procedures, ensuring alignment with company policy, investor requirements, and regulatory guidelines.
• Provide leadership support in daily team meetings, training sessions, and one-on-one coaching.
• Participate in testing and implementation of system updates and enhancements that impact payment processing.
• Assist with preparing documentation and responding to audit or compliance inquiries related to payment transactions, reversals, and system updates.
• Perform additional tasks and projects as assigned to support the overall integrity and effectiveness of the cashiering function.
  
  

Education, Experience And /or Skills

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Accounting, Finance, or a related field preferred.
• 3+ years of experience in mortgage servicing, preferably in payment processing, cashiering, or loan administration.
• 1+ years of leadership or supervisory experience in a high-volume operational environment strongly preferred.
• Strong working knowledge of FICS Mortgage Servicer or similar loan servicing systems, including payment processing, GL activity, and system maintenance.
• Experience managing system updates related to loan modifications and Partial Claims, including validation of restructured balances and terms.
• Familiarity with investor guidelines, escrow disbursements, charge-offs, and reconciliation practices.
• Proven ability to lead teams, meet deadlines, and manage performance in a deadline-driven environment.
• Proficient in Microsoft Excel, Outlook, and Word, with strong data entry accuracy and organizational skills.
• Excellent written and verbal communication skills with a focus on professionalism, clarity, and cross-functional collaboration.
  
  

Computer And Equipment Skills

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• MSP or FICS’ Mortgage Servicer a plus
• Email
• Internet software
• Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
  
  

Physical Requirement

• Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
• Clear speaking voice on the telephone, in person, and recorded
• Hearing within normal ranges in noise environments typical of office
• Able to sit for long periods of time at computer or other work-station and in meetings
• Able to use computers and operate equipment
• Able to lift 10 pounds occasionally unassisted
  
  

EEO Statement: As part of our dedication to the diversity of our workforce, Essex Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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