Cashier - Westland Shopg Cntr

JCPenney; Westland (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Cashier to enhance the customer experience through exceptional service and sales support. In this engaging role, you will greet customers, assist with checkout processes, and uphold operational standards. You'll play a vital part in ensuring customer satisfaction while promoting various programs that drive sales. This position offers a competitive benefits package, including medical, dental, and vision coverage, along with a generous associate discount. If you thrive in a fast-paced retail environment and are passionate about customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Associate Discount

Qualifications

• Ability to solve problems and make smart decisions that drive sales.
• Strong customer service skills and ability to build positive relationships.

Responsibilities

• Provide excellent customer service and assist with sales processes.
• Maintain checkout standards and assist with general operations.

Skills

Customer Service

Sales Techniques

Problem Solving

Teamwork

Time Management

Tools

Point of Sale System

Mobile Warrior Device

Job description

As a Cashier, you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery, and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities:

• Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customers while working to resolve problems and assist with credit, rewards, and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations – Assists with Omnichannel efforts as needed. Assists with recovery, put backs, and fitting room maintenance as needed. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a Cashier will possess the following:

• Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.
• Results – Solves problems and makes smart decisions that drive sales, profit, and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership – Provides great customer service; cooperates and builds positive, inclusive, and respectful relationships; takes accountability for own actions and outcomes.
• Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com.

About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.