Cashier - Valley West Mall

JCPenney; West Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

JCPenney is seeking a Cashier to enhance the customer service and sales experience. Responsibilities include maintaining checkout standards, assisting with general operations, and upholding performance metrics. The role offers a competitive benefits package and opportunities for personal growth within a supportive team environment.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) Plan

Employee Discounts

Qualifications

• Ability to provide excellent customer service and build positive relationships.
• Proficient in solving problems and making decisions that drive sales.
• Accountable for personal performance and adapting quickly.

Responsibilities

• Greet and assist customers, providing excellent service.
• Complete checkout processes and handle returns.
• Support Omnichannel efforts and participate in inventory processes.

Skills

Customer Service

Problem Solving

Efficiency

Job description

As a Cashier, you are accountable for the customer service and sales experience, including:

• Maintaining checkout standards
• Assisting with general operations such as Omnichannel, recovery, and inventory
• Upholding performance standards related to shrink, safety, and role-specific metrics

Primary Responsibilities:

1. Customer Service & Sales: Greet and assist customers, provide excellent service, demonstrate WORTH behaviors, support additional team members, actively engage customers, resolve problems, and promote programs like credit, rewards, and gift cards.
2. Checkout Standards: Complete checkout processes, handle returns and re-ticketing, support signing and merchandising standards, stock impulse fixtures, and use POS devices to manage lines.
3. General Operations: Support Omnichannel efforts, assist with recovery, put-backs, fitting room maintenance, and participate in annual inventory processes.
4. Performance Standards: Support shrink and safety initiatives, meet performance metrics such as iCAP, sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Solve problems, make decisions that drive sales, profit, or customer service, and work efficiently.
• Provide excellent customer service, build positive relationships, and take accountability.
• Seek ways to improve the customer experience, act with confidence and urgency.
• Achieve results by holding oneself accountable, adapting quickly, and maintaining a positive attitude.
• Show ownership by providing great service, cooperating with others, and taking responsibility.
• Demonstrate intensity by proactively improving the customer experience and acting with energy.

JCPenney does not anticipate closing this job opportunity at this time.

What you get:

If eligible, a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k). Associates enjoy discounts on merchandise. Paid holidays and additional holiday pay are provided for eligible associates. For benefits details, visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is dedicated to serving diverse, working American families with a broad range of fashion, home, beauty, and jewelry products, along with personal services. With over 650 stores and an online presence, JCPenney continues its legacy of community engagement and customer connection. Visit our Newsroom and follow us on social media to learn more.

Pay Range: USD $13.00/Hr - USD $16.25/Hr.