Cashier / Stock / Sales Team Member

Total Wine & More; Tucson (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a thriving retail company as a Retail Team Member, where you'll deliver exceptional customer service and build lasting relationships with customers. In this dynamic role, you will engage with customers, manage transactions, and maintain inventory standards while enjoying the benefits of working for the largest independent retailer of fine wine, beer, and spirits in the country. With opportunities for career development and training in wine, spirits, and beer, you will grow your expertise in a fun and collaborative environment. If you have a passion for customer service and enjoy working in a team-oriented setting, this is the perfect opportunity for you!

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Paid parental leave

College tuition assistance

Career development opportunities

Qualifications

• 1+ year of retail experience preferred, including cashier and inventory roles.
• Strong interpersonal skills and a positive attitude are essential.

Responsibilities

• Provide friendly customer service and process transactions efficiently.
• Maintain store cleanliness and inventory standards.

Skills

Customer Service

Interpersonal Skills

Retail Sales Experience

Team Collaboration

Technology Proficiency

Education

WSE, Sommelier, or other industry certification

Job description

About the role

As a Retail Team Member, you play an essential role in the customer service experience by providing customers with fast and friendly service. You will build relationships with customers, process transactions, maintain floor merchandise and inventory standards, answer questions, and ensure customers leave feeling positive about their visit. Both part-time and full-time positions may rotate between working as a cashier, a sales specialist or merchandiser/stock associate. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
• Perform cashier functions and follow minor policy while completing customer transactions.
• Participate in wine, spirits, and beer training to learn how you can provide customers with recommendations and connect them to the right products.
• Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery.
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

• 21 years of age or older.
• Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours.
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
• 1-year retail sales associate, cashier/cash handling, merchandiser, or inventory specialist experience preferred, to include greeting customers, stocking, merchandising, managing inventory, or replenishment.
• Strong interpersonal skills with a positive and engaging attitude.
• Value collaboration and acting as a team player.
• Desire to develop retail service skills and knowledge of product and services.
• WSE, Sommelier, or other industry certification preferred.

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.

We offer

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, Pre-tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development, industry knowledge, and wine, spirits, and beer education.
• Consumer classes.
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!