Cashier - Southpark Mall

JCPenney; Colonial Heights (VA); Presencial; USD 17 908 - 22 041; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/dental/vision coverage

401(k) with company match

Employee discount on merchandise

Paid holidays and vacation

Resumo da oferta

JCPenney in Colonial Heights, VA seeks a dedicated Cashier to deliver excellent customer service and drive sales at the checkout. You will handle returns, assist with rewards programs, and support omnichannel and inventory tasks as part of daily operations.

The role emphasizes handling POS transactions, maintaining checkout standards, and meeting performance metrics related to shrink, safety, and service quality. Join a team focused on value, variety, and customer care.

Qualificações

• Greet and assist customers with service and sales
• Proactively resolve issues and assist with rewards programs
• Engage customers to drive sales and service quality
• Operate POS and support line management

Responsabilidades

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Partners where needed for additional support. Promotes Findmore and other programs to drive sales.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Maintains signing and merchandising at checkouts and stocks impulse fixtures.
• General Operations - Assists with Omnichannel efforts, recovery, put backs and inventory processes.
• Performance Standards - Supports shrink and safety initiatives and meets performance standards including iCAP, sales, service, profit, productivity, and attendance.

Conhecimentos

Customer service

Cash handling

Point of Sale

Sales assistance

Ferramentas

POS device

Descrição da oferta de emprego

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes.
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $13.00/Hr - USD $16.25/Hr.