Cashier/Service Desk - Crafty Beaver

Crafty Beaver Home Centers; Chicago (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Crafty Beaver Home Center in Chicago, IL is seeking a friendly Cashier/Service Desk team member at our Lawrence Ave location. You will deliver outstanding customer service, greet customers, answer inquiries, and assist with product selection while processing transactions accurately.

Daily duties include operating the POS system, handling cash with care, upselling items to boost sales, maintaining a clean workspace, and supporting teammates to ensure a positive shopping experience for every guest.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency in using computers and operating POS systems.
• Willingness to upsell and provide superior customer service.

Responsibilities

• Provide exceptional customer service by greeting customers and assisting with needs.
• Answer phone calls politely and help with inquiries.
• Assist customers in locating products and provide personalized recommendations.
• Process checkouts accurately and adhere to cash handling procedures.

Skills

Customer service

POS systems

Cash handling

Education

High school diploma or equivalent

Job description

Crafty Beaver Home Center, a Nation’s Best Holdings, LLC company, is seeking candidates for ourCashier/Service Desk position at our Lawrence Ave location in Chicago, IL.We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.What You Will Do and How You Will Contribute:Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needsAnswers phone calls in a polite and timely manner, addressing customer inquiries and providing assistanceAssists customers in locating products, offering recommendations, and providing personalized informationUpsells and promotes items to increase overall sales and enhance the customer experienceHighlights Do It Best reward program to customers, encouraging their participation to foster customer loyaltyFollows company standards and procedures to ensure efficient operations and meet customer expectationsProcesses checkouts accurately and efficiently, adhering to proper cash handling proceduresContinuously seeks product and project knowledge to better assist customers and identify unique selling opportunitiesResolves customer issues with the support and guidance of managementMaintains a clean, organized, and safe work environmentPerforms any other tasks as assigned by supervisors or managementWhat You Will Bring to Our Team:High school diploma or equivalent preferredProficiency in using computers and operating point-of-sale (POS) systemsResults-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s valuesDemonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexibleStrong interpersonal skills with the willingness to consistently provide superior customer service skillsPhysical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting and reaching throughout the work shiftAvailability to work a flexible schedule, including nights and weekends, to accommodate the needs of the businessWhat’s It Like To Work for Nation’s Best?Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.Autonomy: We empower entrepreneurial spirit in all our associates.Relationships: We believe the core of our business is the relationships we build.Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.Growth Mindset: We are focused on long-term growth, both in our associates and the company.Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.