Cashier/Sales Floor Associate

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; Massillon (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Industries is seeking a Cashier/Sales Floor Associate in Massillon, Ohio. The role involves providing excellent customer service, handling transactions, and maintaining store stock while supporting the mission of promoting sustainability. Full-time employees enjoy benefits including paid time off, medical, dental, and retirement plans.

Benefits

Bonus incentive plan

Generous paid time off

Retirement plan with company match

Employee Assistance Program

Medical, dental, & vision benefits at reduced premiums

Short-term and long-term disability insurance at no cost

Life insurance at no cost

Paid holidays

Qualifications

• Strong mathematical skills.
• Excellent interpersonal and customer service skills.
• Retail experience is a plus.

Responsibilities

• Deliver exceptional donor and customer satisfaction.
• Operate POS system for transactions and handle cash.
• Maintain accurate cash records and customer data.

Skills

Mathematical skills

Interpersonal skills

Customer service skills

Job description

Join us to apply for the Cashier/Sales Floor Associate role at Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.

About the Position

We are hiring cashier/sales floor associates to join our team in Massillon, Ohio! Ideal candidates will have excellent customer service skills, treat others with respect, and prioritize people. This role involves handling customer transactions, maintaining store stock, and ensuring compliance with agency policies, all while supporting our mission to create a positive impact and promote sustainability.

Benefits of Working at Goodwill

• Bonus incentive plan
• Generous paid time off
• Retirement plan with company match
• Employee Assistance Program

Full-time employees are also eligible for:

• Medical, dental, & vision benefits at reduced premiums
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Key Responsibilities

1. Deliver exceptional donor and customer satisfaction.
2. Operate POS system for transactions, handle cash, and implement programs like Round Up and Good Points.
3. Maintain accurate cash records and customer data.
4. Manage customer disputes and exchanges professionally.
5. Rotate stock and maintain attractive displays.
6. Assist in training new team members.
7. Keep the store clean and organized.
8. Support team activities like floor running and apparel rotation.
9. Follow safety and security policies.
10. End every transaction with a positive message: "You changed a life today, thank you!"
11. Perform other duties as assigned.

Qualifications

• Strong mathematical skills.
• Experience with personal computer operations preferred.
• Excellent interpersonal and customer service skills.
• Retail experience is a plus.
• Knowledge of merchandise categories such as name brands, antiques, vintage, and collectibles.
• Ability to visually inspect clothing for quality and identify shades and tones of color.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Background check required.