Cashier/Runner

Torchy's Tacos; Stafford (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team where your role as a Hospitality Team Member is crucial to creating memorable experiences for guests. This position is not just about taking orders; it's about fostering a welcoming atmosphere and ensuring every customer leaves happier than when they arrived. With opportunities for growth and a supportive work environment, you will be part of a mission-driven team that values passion and attention to detail. If you're outgoing, friendly, and ready to make a difference, this is the perfect opportunity for you to thrive in the hospitality industry.

Benefits

Tip share

DailyPay access

Casual attire

Food discount card

Exclusive discounts

Medical, dental, and vision benefits

401(k) after 6 months

Paid Time Off (PTO)

Well-being Program

Support from Torchy’s Family Foundation

Qualifications

• 2 years of customer service experience in hospitality or retail preferred.
• Ability to work flexible hours and adapt to changing situations.

Responsibilities

• Greet guests and ensure a fast and accurate transaction.
• Deliver outstanding hospitality and maintain a clean dining area.

Skills

Customer Service

Active Listening

Communication

Adaptability

Attention to Detail

Education

High School Diploma or equivalent

Tools

POS Systems

Job description

Hospitality Team Member – Cashier/Runner

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating in locations across multiple states.

OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you’ll be doing:

1. Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
2. Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
3. Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
4. Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
5. Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
6. Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
7. Additional Support: Perform other duties as assigned.

How you’ll do it:

1. Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
2. Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
3. Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
4. Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
5. Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

QUE-SO…here’s what you’ll need:

Minimum Qualifications:

1. Availability to work a flexible schedule.

Preferred Qualifications:

1. 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
2. 2 years of experience using POS (point-of-sale) systems.

Physical Requirements:

1. Must be able to lift, push, pull or carry objects up to 40 lbs.
2. Must be able to stand for several hours and walk for long periods of time.
3. Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

1. $9.00 to $12.00 per hour, based on experience
2. Torchy’s team members receive tip share on top of hourly pay.
3. Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner.
4. Our attire is casual and we’ll throw in some of the swag.
5. Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
6. Damn Good food discount card for you AND your spouse.
7. Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
8. Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
9. Damn Good Well-being Program that includes free access to all things financial wellness.
10. Paid Time Off (PTO) after 1 year of employment.
11. Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
12. Bragging rights (Yeah, we’re kind of a big deal!).