Cashier/Runner

Torchy's Tacos; San Antonio (TX); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Flexible schedules

Pooled tips increase your take-home

Damn Good food discount card for you &

Medical, dental, and vision for full‑t

401(k) after 6 months

Paid Time Off after 1 year

Torchy’s Family Foundation supports팀

Job summary

Torchy's Tacos in San Antonio, TX is seeking a Hospitality Team Member to greet guests, run food, and deliver outstanding hospitality. You will be the heart of the guest experience, ensuring smiles and memorable visits from the moment guests arrive.

You'll learn the menu, support the team, and provide thoughtful recommendations, while adapting to busy periods and maintaining a clean, welcoming dining room. Benefits accrue with tenure.

Qualifications

• Minimum Qualifications include strong verbal communication and flexible scheduling.
• State/local requirements for Food Handler’s and Alcohol Server certifications must be met by first day or timeline.
• Certification(s) must be obtained within the location's required timeframe.

Responsibilities

• Greet guests, take orders, and ensure fast, accurate transactions at the POS.
• Deliver outstanding hospitality and make guests feel welcomed and valued.
• Learn the menu and promotions to make personalized recommendations.
• Run food to tables and ensure orders are correct and timely.
• Maintain cleanliness of guest-facing areas and support team collaboration.
• Identify opportunities to exceed guests' expectations and assist as needed.
• Perform additional duties as assigned.

Skills

Strong verbal communication

Flexible schedule

Food Handler’s & Alcohol Server certs

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s What We Need

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What You’ll Be Doing

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How You’ll Do It

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Minimum Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications
• Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $11.00-$12.00 per hour, plus pooled tips that increase your total take-home pay.
• Flexible schedules.
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.