Cashier/Runner

Torchy's Tacos; Austin (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Pooled tips

Flexible schedules

Meal discount for employee and spouse

Benefits after 1 year (medical, dental

401(k) after 6 months

PTO after 1 year

Torchy’s Family Foundation support

Job summary

Torchy’s Tacos is seeking a Hospitality Team member in Austin to deliver outstanding guest experiences from greeting guests to running food and ensuring accuracy and speed.

You’ll master the menu, engage with guests on dietary needs, and maintain clean, inviting dining areas while collaborating with the team to exceed expectations. Flexible schedules and tips boost earnings.

Qualifications

• Must have strong verbal communication skills.
• Availability to work a flexible schedule.
• Certifications must be obtained by first day or per location timelines.

Responsibilities

• Greet guests and understand their needs; drive fast, accurate transactions.
• Run food to tables and ensure correct delivery with speed.
• Learn the menu and promotions to make personalized recommendations.
• Maintain cleanliness of guest-facing areas and dining room.
• Work with managers and kitchen to ensure smooth service.
• Perform other duties as assigned.

Skills

Verbal communication

Flexible schedule

Customer service

Education

Food Handler Certification

Alcohol Server Certification

Tools

POS systems

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s What We Need

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What You’ll Be Doing

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How You’ll Do It

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Minimum Qualifications

QUE-SO…here’s what you’ll need:

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications
• Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $10.50 to $13.50 based on experience plus pooled tips that increase your total take-home pay.
• Flexible schedules.
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.