Cashier/Runner

Torchy; Houston (TX); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

$10.50 per hour, plus pooled tips that

Damn Good food discount card for you &

Access to benefits including medical,–

Paid Time Off after 1 year of employ

401(k) after 6 months

Torchy’s Family Foundation support

Job summary

Torchy’s in Houston, TX is hiring an Hospitality Team member to greet guests, take orders, run food, and ensure a fast, friendly dining experience. You’ll learn the menu, promote current promotions, and tailor recommendations to dietary needs while keeping service smooth and guests happy.

We value outgoing, attentive team players who communicate well, stay flexible, and maintain cleanliness. Benefits apply to eligible full-time staff; all team members help create memorable visits.

Qualifications

• Availability to work a flexible schedule.
• Must meet state/local requirements for Food Handler and Alcohol Server certifications; must be obtained by your first day or per location timeline.
• Preferred: 2 years of customer service in restaurant, hospitality, or retail.
• Preferred: 2 years of experience using POS systems.

Responsibilities

• Greet guests, understand needs, suggest options, and ensure fast, accurate transactions at POS.
• Deliver outstanding hospitality and make guests feel welcome and valued.
• Learn the menu and promotions to tailor personalized recommendations.
• Run food to tables and ensure correct, timely delivery; offer refills as needed.
• Keep guest-facing areas neat, clean, and inviting.
• Collaborate with managers, kitchen, and Hospitality Team to ensure smooth service.
• Perform other duties as assigned.

Skills

Outgoing & Friendly

Active Listening

Communication

Adaptability

Attention to Detail

Education

Food Handler Certification

Alcohol Server Certification

Tools

POS systems

Job description

Description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s what we need:

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you’ll be doing:

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How you’ll do it:

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

QUE-SO…here’s what you’ll need:

Minimum Qualifications:

• Availability to work a flexible schedule.
• M ust meet state and local requirements for Food Handler’s and Alcohol Server certifications
• Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications:

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements:

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $10.50 per hour , plus pooled tips that increase your total take-home pay.
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.