Cashier (Reopened)

Alabama Community College System; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading community college in Alabama is seeking a Cashier to assist walk-in customers and manage various tasks in the Cashier's Office. The role involves providing excellent customer service, analyzing student accounts, and handling payments. Candidates should possess strong communication skills and relevant cashiering experience, with a preference for those with a background in educational institutions.

Qualifications

• At least 1 year of cashiering experience in an educational, governmental, or financial institution.
• Bachelor's degree or higher with at least 3 years of cashiering experience preferred.

Responsibilities

• Provide excellent customer service to all internal and external customers.
• Analyze student accounts to determine proper refund calculation.
• Assist students with payments on their accounts.

Skills

Effective communication skills

Proficiency in using telephone, fax, and email

Ability to plan, organize, and multitask

Ability to work under pressure

Education

High school diploma or GED

Bachelor's degree

Job description

The Cashier is responsible for assisting walk-in customers, handling telephone calls and emails, and performing various tasks related to the organization and operation of the Cashier's Office.

Salary Schedule

E3 04

Responsibilities

1. Provide excellent customer service to all internal and external customers.
2. Analyze student accounts to determine proper refund calculation.
3. Answer customer questions by telephone and email as assigned.
4. Prepare student, faculty, and staff identification cards.
5. Review vehicle registration information, record, and distribute decals.
6. Assist with records retention and disposal.
7. Work with Business Services Reconciliation Office to reissue student refunds.
8. Assist students with payments on their accounts.
9. Prepare invoices for student accounts.
10. Place and remove holds on student accounts as needed.
11. Serve as liaison between the College and collection agency.
12. Prepare and submit all past due accounts to collection agency.
13. Receive payments for student accounts that have previously been written off.
14. Receipt collection payments as they are received and balance back to the collection agency.
15. Distribute paychecks and check stubs monthly for non-direct deposited items.
16. Receive and record all College funds in TouchNet cashiering system.
17. Prepare bank deposit for review daily.
18. Process cash advance forms, receipts, and any unspent funds.
19. Reconcile daily cash drawer activity.
20. Maintain Cashier's Office files.
21. Deliver Business Services mail.
22. Add and remove Business Services holds as needed.
23. Assist with notifying students of balances due.
24. Verify identity of payees and distribute checks for pickup.
25. Assist students with enrolling in eRefunds.
26. Scan correspondence and other documentation as needed to student accounts.
27. Adjust student print balances as needed.
28. Apply PACT to student accounts as requested.

Secondary Duties

1. Facilitate campus communications and document flow.
2. Demonstrate effective oral and written communication skills.
3. Maintain confidentiality, ethics, loyalty, honesty, and integrity.
4. Complete projects timely and systematically.
5. Work well under pressure and with others to meet deadlines.
6. Work independently on complex tasks.

Other Responsibilities

1. Comply with policies of the Alabama Community College System and the College.
2. Serve on College committees as required.
3. Participate in professional development and training activities.
4. Perform other duties as assigned by the Business Office Manager and CFO.

Minimum Qualifications

1. High school diploma, GED, or higher, with at least 1 year of cashiering experience in an educational, governmental, or financial institution; OR
2. Bachelor's degree or higher with at least 3 years of cashiering experience.

Preferred Qualifications

1. Experience in a community college.
2. Experience with Banner and/or Touch/Net systems.

Knowledge, Skills & Abilities

1. Effective communication skills in writing and orally.
2. Proficiency in using telephone, fax, and email effectively.
3. Ability to understand complex oral and written instructions.
4. Ability to plan, organize, and multitask.
5. Ability to work under pressure.

Application Process

Applicants must submit a complete online application, including a current resume with three references, and transcripts demonstrating educational qualifications. Work experience verification is required in writing from previous employers, confirming experience and employment dates. Complete application packets must be submitted during the vacancy period.

Additional Information

Complete applications are kept active for one year. The college is an equal opportunity employer and participates in E-Verify. All offers are contingent upon a satisfactory criminal background check, with the applicant responsible for the cost.