Cashier Receptionist G4

Kaiser Permanente; Fremont (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a cashier/receptionist to manage patient check-ins and check-outs, ensuring accurate information capture and revenue collection. This role requires excellent customer service skills and a working knowledge of health plan coverage. The successful candidate will assist patients with inquiries and maintain efficient operations within the medical office.

Qualifications

• General knowledge of medical center operations.
• Ability to handle patient inquiries and concerns.
• Familiarity with health plan coverage types.

Responsibilities

• Greet and assist patients during check-in/check-out.
• Verify and update patient demographic information.
• Collect co-pays and inform patients of payment options.

Skills

Customer Service

Computer Skills

Communication

Job description

Job Summary:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and
supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all
patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate
check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having
a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive
use of the computer.
Essential Responsibilities:
- Reception, Check-In, Check-out (where applicable)
- Greet and assist patients that present.
- Follow appropriate patient registration/check-in policies and procedures.
- Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records
when the systems are down.
- Determine patient's membership/benefits according to the benefit display.
- Create accounts as necessary, for example (but not limited to) workers' compensation, confidential, etc.
- Capture and populate workers' compensation data on the correct screens and select the correct coverage as necessary.
- Manage electronic in-basket.
- Use notes function where applicable to document prepayments.
- Obtain a patient medical record number when necessary.
- Order Health Plan cards as needed.
- Collect co-pays and fees. Inform patients of available payment options.
- Generate appropriate encounter forms per procedure electronically or manually if the system is down.
- Direct patients to appropriate area after the check-in process is completed.
- Check out patients by following checkout policies and procedures and using the checkout systems or manual visit
records when the systems are down, if applicable.
- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan
members, Medicare, Media-Cal, and industrial patients.
- Initiate and complete required forms for all appointments per policy.
- Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes
in order to collect appropriate revenue.
- Assist patients by : Explaining co-pays/applicable fees.
- Providing facility directions.
- Referring to other departments and administrative services for further information, e.g., Member Services, Medical
Secretaries, and Business Office.
- Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial
Responsibility.
- Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this
responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing
position, it cannot be added without written agreement as part of the LMP.
- Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
- Maintain the patient will-call area box if applicable.
- Communicate with clinical and business office staff as needed.
- Working towards positive operational outcomes.
- Perform other duties as required.
- Supervisory Responsibilities: This job has no supervisory responsibilities.