Cashier/Receptionist

Chevrolet of Santa Fe; Santa Fe (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job summary

Chevrolet of Santa Fe is looking for a Customer Service/General Office Support person with excellent customer service skills to receive calls, direct customers, and assist with basic accounting functions. This role is vital for ensuring customer satisfaction and effective communication within the dealership.

Ideal candidates should have experience in office support and be available to work flexible hours, including weeknights and weekends. The position offers opportunities for growth and job security in a family-owned environment.

Qualifications

• Experience with customer service and general office support.
• Ability to communicate customer needs to management.
• Professional personal appearance and clean driving record.

Responsibilities

• Calculate customer bills using the dealership’s system.
• Receive payments and issue receipts.
• Answer phones and direct callers appropriately.
• Handle customer complaints and assist managers with clerical duties.

Skills

Customer service skills

Flexibility in hours

Communication

Tools

Microsoft Office suite

Job description

We are seeking a Customer Service/General Office Support person with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

At Chevrolet Cadillac of Santa Fe, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Chevrolet Cadillac of Santa Fe is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

Hours are M-F 3:30pm-7pm and Saturday 8am-6pm