Cashier/Receptionist

Sheridan Ford; Wilmington (DE); On-site; USD 22,000 - 30,000; Full time

Job summary

Sheridan Auto Group is seeking a Cashier/Receptionist to handle customer interactions, payments, and basic accounting tasks in a dealership setting. The role requires a friendly demeanor, professional appearance, and reliable availability for weeknights and weekends.

You will answer calls, direct customers to the right department, manage payments, and support clerical tasks to ensure smooth daily operations in a fast-paced environment.

Qualifications

• Customer service skills and a professional attitude are required.
• Flexible hours on weeknights and weekends.
• Ability to communicate customers' needs to management and sales personnel.
• Professional personal appearance.
• Clean driving record.
• Experience with Microsoft Office is a plus.

Responsibilities

• Calculate the customer's bill using the dealership's computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, minimizing hold time.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Customer service

Phone etiquette

Communication

Professional appearance

Teamwork

Tools

Microsoft Office

Job description

We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

COMPANY BLURB

At Sheridan Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Calculate the customer's bill using the dealership's computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record