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Purpose of the Role
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. The cashier is responsible for greeting every guest within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders with a great attitude and a smile. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
Essential Duties and Responsibilities
- Guest Experience: Must have an outgoing and positive attitude. Greet all guests promptly. Ensure each guest leaves with a positive impression. Handle orders and inquiries professionally. Provide quick, friendly service. Notify the Manager of guest issues and resolve low-level complaints efficiently.
- Team Oriented: Support team members, work well under pressure, and assist in all positions when necessary. Report safety, sanitation, or employee issues immediately.
- Process Compliance: Follow safe handling procedures, stay updated on product and procedural changes, open/close the restaurant as assigned, manage cash and sales accurately, promote add-on sales, verify guest age requirements for alcohol, and maintain cleanliness of the restaurant.
Essential Skills
- Genuine guest service mentality
- Calm and tactful demeanor
- Ability to manage multiple projects with urgency
- Organized and detail-oriented
- Curious and eager to learn
- Outgoing personality
- Strong work ethic
Education and Work Experience Requirements
- High School diploma preferred
- Hospitality experience preferred
- Must be 18 or older
- Reliable transportation required
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