Cashier Host-Agave's-Part Time (Harrah's Ak-Chin Casino)

Caesars Entertainment; Maricopa (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

An established industry player seeks a dynamic individual for a Host/Cashier role, where you'll be the face of the dining experience. This position emphasizes exceptional customer service, effective communication, and teamwork. You'll manage reservations, operate cash registers, and ensure the dining area is welcoming and organized. If you thrive in a fast-paced environment and enjoy engaging with guests, this opportunity is perfect for you. Join a vibrant team where your contributions will enhance guest satisfaction and create memorable dining experiences.

Qualifications

• Preference for three months of previous experience as a Host/Cashier.
• Must communicate clearly and concisely.

Responsibilities

• Operate cash registers and manage guest bookings.
• Ensure high-quality service and maintain cleanliness.
• Handle guest concerns and provide excellent service.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Adaptability

Education

High School diploma or GED

Job description

SHARED ESSENTIAL JOB FUNCTIONS:

1. Proficient in operating cash registers and Micros computers for all food outlets.
2. Maintain expected service levels, ensure all revenue is accurately handled, and uphold internal controls during system outages.
3. Communicate effectively in a clear, professional, and friendly manner with guests and employees.
4. Manage and deliver comps to guests accurately.
5. Differentiate guest service levels and prioritize service for appropriate tiers during transactions.
6. Ensure tables are clear, properly set up, and presentable before seating guests.
7. Present an impressionable persona when greeting guests and during their departure.
8. Present menus to customers and inform/up-sell specials or chef's features with enticing language.
9. Engage guests in conversation during seating and/or register transactions.
10. Handle and resolve guest concerns and questions.
11. Act as a role model to other employees, always representing Harrah’s positively and encouraging others to do the same.
12. Adhere to all regulatory, departmental, and company policies.

CASHIER

1. Keep designated work areas clean and organized; assist in maintaining dining room cleanliness.
2. Observe all safety rules and regulations.
3. Ensure assigned areas are clean and debris-free.
4. Maintain proper food levels to ensure high-quality products for guests as per company standards.
5. Maintain a positive attitude, greet everyone with a smile, and use departmental greetings.
6. Perform all related duties in accordance with departmental and Caesar’s policies, practices, and procedures as defined by the Executive Chef and company standards.

Host

1. Reserve and manage guest bookings/reservations appropriately.
2. Manage the flow of business and seat the restaurant in rotation regardless of volume.
3. Collaborate with servers, bussers, and management to ensure food quality, dining experience, and guest satisfaction.
4. Ensure accurate setup for large groups or parties.
5. Keep the host stand area clean and organized; assist in maintaining dining room cleanliness, including assisting bussers and servers as needed.

ADDITIONAL JOB DUTIES

1. Perform other duties as assigned.
2. Accurately gather vital guest information for communication with management and casino hosts.
3. Uphold standards of dining room ambiance and atmosphere.

EDUCATION and/or EXPERIENCE

1. Preference for three months of previous experience as a Host/Cashier.
2. High School diploma or GED preferred.

QUALIFICATIONS

• Must communicate clearly and concisely.
• Must work well with others and as part of a team.
• Present a well-groomed appearance.
• Demonstrate speed and accuracy for efficiency.
• Ability to read, write, speak, and understand English.
• Possess a sense of urgency and adaptability to changing demands.
• Uphold the highest standards of integrity and recognize regulatory requirements.
• Handle high-pressure and difficult situations professionally.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must maneuver throughout the restaurant during shifts.
• Work at a fast pace and in stressful situations.
• Respond to visual and verbal cues.
• Stand for prolonged periods.
• Maneuver in a kitchen setting.
• Work on a computer for extended periods.
• Operate in a noisy environment.

DISCLAIMER:
Preference is given to Ak-Chin community members and recognized Arizona tribes members.

This list is not exhaustive; management may revise duties or assign new tasks as circumstances require, including emergencies, personnel changes, workload, or technical developments.