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Overview
Responsible for cashier/hosting duties applicable to the food outlet. Serves guests by collecting payments, making change, and issuing receipts. Cleans equipment and stations as necessary and applicable.
Responsibilities
- Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
- Greets and escorts guests to tables and coordinates seating assignments in accordance with established procedures, as applicable.
- Communicates with servers and restaurant management to provide appropriate levels of service to top-tiered Club Chumash players (e.g., Black and Platinum).
- Manages dining reservations and wait lists; utilizes Open Table, if applicable.
- Provides server’s name to guests at applicable outlets.
- Keeps the hosting and cashiering areas of the restaurant clean and organized; cleans promotional displays, menus, counters, etc.
- Receives cash from Cage/Vault, verifies amount and places into till.
- Makes change and issues receipts to guests.
- Receives cash, credit cards, or comps from guests for goods or services and records amounts received.
- Recalculates or calculates bill and itemizes list and ticket showing amount due using point of sale system.
- Records amount received and prepares reports of transaction.
- Fulfills end of shift cashier closing duties, such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
- Assists all food service outlets with cashiering as needed.
- Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
- Wipes tables, changes ashtrays, disposes of trash, and cleans necessary equipment as necessary and applicable.
- Maintains inventory and submits requisitions as needed.
- Performs other duties as assigned.
Qualifications
- High School Diploma or GED Certificate.
- One year of experience in a cash-handling position.
- Knowledge of proper cash handling procedures.
- Ability to operate a cash register/point of sale system.
- Excellent verbal and written communication skills.
- Basic English reading and writing skills; proficient English conversation skills.
- Must be able to read labels, ingredients, and instructions, and write basic lists, notes and directions; able to converse effectively with co-workers and guests.
- Excellent interpersonal skills with demonstrated patience and tact.
- Exceptional detail and follow-up skills.
- Must be able to work effectively within a team.
- Willingness to work flexible schedule and hours, including evenings, weekends, special events, and holidays.
- Must follow safety guidelines and grooming standards.
- Must maintain uniforms, using proper washing and ironing techniques, if applicable.
- Must obtain food handler card within 30 days of employment, if stationed at applicable outlet (e.g., Food Court).
- Must be certified or be able to obtain certification in an approved alcoholic awareness program within 90 days of employment.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
Location
3400 Highway 246
Minimum Pay Rate
$18.50 per hour
Maximum Pay Rate
$20.86 per hour
Seniority level
Employment type
Job function
Industries
- Gambling Facilities and Casinos