CASHIER - GREEN ROOM - PART TIME

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading casino as a part-time Cashier, responsible for handling financial transactions and providing excellent service. You will ensure the restaurant's cleanliness, assist guests with inquiries, and promote property outlets. Ideal candidates will possess strong communication skills and a positive attitude, contributing to a vibrant team environment.

Qualifications

• Thorough familiarity with menu items and allergens.
• Experience in processing transactions and handling cash.

Responsibilities

• Process guest transactions and maintain cleanliness.
• Assist guests with inquiries and resolve complaints.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Job description

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Overview

The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

Responsibilities

1. Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
2. Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
3. Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
4. Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
5. Answer restaurant phone. Take phone orders, as needed.
6. Maintain positive and professional communication with all staff.
7. Provide recognition to others, including co-workers, supervisors, managers, and directors.
8. Ensure a healthy and safe work environment for co-workers and guests.
9. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
10. Promote property outlets to guests.
11. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
12. Resolve guest complaints using property procedures.
13. Create a positive environment in which all employees have the ability to maximize their potential.
14. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
15. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
16. Always smile and offer a warm greeting to all.
17. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
18. Take initiative to offer assistance throughout the property.
19. Operate ethically to protect the Hard Rock brand.
20. Perform additional duties as requested by department managers and supervisors.
21. Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
22. Maintain confidentiality of guest, employee, and company information.

Qualifications

• Thorough familiarity with all menu items, ingredients, food allergens, and wine list to assist guests and answer questions accurately.
• Ability to keep the restaurant clean and organized at all times.
• Experience in processing transactions and handling cash according to POS procedures.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and provide excellent customer service.
• Knowledge of property facilities and services is a plus.
• Ability to resolve guest complaints professionally.
• Positive attitude, energetic, and proactive in assisting guests and team members.
• Commitment to operating ethically and maintaining confidentiality.

Additional Information

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Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Gambling Facilities and Casinos