Cashier - GCM

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Ghirardelli Chocolate in San Francisco is seeking a friendly Cashier to greet guests and process purchases at our busy retail location. The role emphasizes accurate transactions, product knowledge, and creating a positive guest experience.

Starting pay is $21.00 per hour, with opportunities to upsell and assist on the sales floor. No experience required beyond high school; we value reliability, teamwork, and a passion for premium chocolate.

Qualifications

• High school diploma preferred.
• 0–2 years of retail/cashier experience.
• Excellent guest service skills and professional communication.
• Ability to work with supervision and contribute to a team.

Responsibilities

• Cashiering and processing purchases at the register.
• Greet guests and provide friendly service.
• Use scanner or electronic keypad for transactions.
• Bag purchases and wrap breakables as needed.
• Upsell products according to store procedures.
• Handle cash or card payments accurately.
• Assist guests on the sales floor and answer inquiries.
• Restock shelves and assist with inventory as needed.
• Answer phone and respond to guest service needs.

Skills

Basic math

Customer service

Communication

Time management

Teamwork

Computer literacy

Attention to detail

Education

High School Diploma preferred

Tools

POS systems

Register systems

Job description

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.Job SummaryGhirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.The Cashier is a brand ambassador that will greet guests and process purchases through the electronic register system.Starting Rate: $21.00/hrScope of Responsibilities:CashieringGreet each Guest using both verbal and non-verbal communication in a positive mannerProcess purchases using either scanner technology or electronic keypadProperly bag purchases-wrapping breakable items where necessaryUp-sell to Guest using established and appropriate proceduresProcess final purchases with either proper cash handling techniques or credit card transactionsClose each transaction with a friendly greeting and inviting the guest to returnGuest ServiceWhen not processing purchases, assist guests on sales floor with purchasesUtilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunitiesReplenish stock of durable and perishable goods as neededAnswer shop phone system and respond to guest service needs in a professional mannerRegularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest serviceAssist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and managementOffer samples of product to guestsSpecific Knowledge & SkillsBasic math skillsStrong oral and written communication skills relevant to the requirements of the positionAbility to work with little or no supervisionAbility to work with a diverse work team and meet adversity with professionalismAbility to manage time effectivelyComputer literacy in register systemsKnowledge of POS systemsA Propensity to provide Superior Guest ServiceEducation and/ ExperienceHigh School Diploma Preferred0 - 2 years minimum experience in retail/restaurant cashiering.\"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\"To learn more about our benefits visit Corporate Careers | Ghirardelli, and select \"Learn More\" under Corporate, Manufacturing or Restaurant & Retail.Ghirardelli's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.Ghirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Where permitted by law, applicants for this position may be required to undergo job‑related background and drug screening. Qualified applicants with criminal histories will be considered for employment in a manner consistent with relevant state and local fair chance laws, including the California Fair Chance Act and the New York City Fair Chance Act, where applicable.