Seasonal Chocolatier - NYC

Lindt & Sprüngli (Canada), Inc; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting pay $20/hr + tips

Holiday pay 1.5x

Free sundae or shake on every shift

Employee discount 50% off everything

Quarterly bonus

Job summary

Ghirardelli offers immediate openings for Retail Hourly Associates in New York. Starting pay is $20.00 per hour plus tips, with holiday pay (1.5x) and a 50% employee discount on products. A quarterly bonus opportunity is available, and shifts align with store hours (10:00am–10:00pm or 10:00am–11:00pm).

No prior experience required beyond high energy and reliability. As a brand ambassador, you will handle cash and sales, stock, assist guests, and maintain product knowledge.

Qualifications

• Must be 18 years old.
• High school diploma preferred.

Responsibilities

• Provide exceptional guest service.
• Manage cash handling and credit card processing per procedures.
• Assemble retail items per recipe guidelines.
• Maintain adequate stock of all retail products on sales floor and back stock.
• Ensure products are priced and signed per company guidelines.
• Maintain cleanliness and display to company standards.
• Maintain knowledge of products, pricing, and company history.
• Identify up-sell opportunities and assist guests.
• Gift-wrap items as needed per guidelines.
• Follow food safety guidelines and keep fountain/condiment areas clean.

Skills

Basic math

Communication skills

Time management

Guest service

Supervision flexibility

Teamwork

Dishwasher operation

Education

High school diploma

Job description

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli’s future.

Job Summary

Our Company/Job Summary

**Immediate openings, ability to start in days!!**

Starting Pay - $20.00/hr + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Sunday - Thursday 10:00am - 10:00pm ; Friday - Saturday 10:00am - 11:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.

Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world‑class guest experience. So why wait? Join us today!

Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre‑packing, and Fountain duties.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up‑sell opportunities
• Gift‑wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a “Topper” or “Scooper” as needed
• Perform “Semi‑Table Service” function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience:

• Must be 18 years old
• High school diploma preferred

To learn more about our benefits visit Corporate Careers | Ghirardelli, and select “Learn More” under Corporate, Manufacturing or Restaurant & Retail.

Ghirardelli’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Ghirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Where permitted by law, applicants for this position may be required to undergo job‑related background and drug screening. Qualified applicants with criminal histories will be considered for employment in a manner consistent with relevant state and local fair chance laws, including the California Fair Chance Act and the New York City Fair Chance Act, where applicable.