Cashier-Front of House

Soul & Smoke; Evanston Township (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A vibrant restaurant in Evanston is seeking a part-time customer service representative with food service experience. The role involves taking orders, ensuring customer satisfaction, and maintaining a positive atmosphere. Evening and weekend availability is required, with potential for full-time work in the future.

Benefits

Staff Meals

Dining Discounts

Catering Discounts

Accrued Paid Leave

Sick Leave

Qualifications

• Experience working with customer support.
• Prior food experience and knowledge are preferred.

Responsibilities

• Maintain a positive attitude toward customers and co-workers.
• Prepare and open restaurant space for service.
• Take customer orders and ensure satisfaction.

Skills

Customer Support

Problem Solving

Multitasking

Education

Food Handler Certification

BASSET Alcohol Service Certification

Job description

About the Job:
Looking for a friendly, reliable, flexible, customer-service-minded person, with some food service experience. The role would primarily be in our Evanston restaurant (mostly to-go right now, the full restaurant is under construction), with food truck and catering event shifts possible. Part-time work is available, evening and weekend availability is required. Ability to transition to full-time work if desired in future.

Because our success depends upon the dedication of our employees, we look to you and the other employees to contribute to the success of the company and take pride in it as we do. It is important for you to know that you a key part of a team effort.

At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce.

JOB RESPONSIBILITIES:

• Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times.
• Prepare and open patio/restaurant space for lunch service and/or close space after dinner service.
• Take customer orders at the counter and over the phone, double-check orders from the kitchen before giving them to customers.
• Communicate and coordinate with customers, kitchen, and colleagues effectively.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve any customer issues and complaints.
• Keep up with the side work, including cleaning tables and filling sauce cups.
• Gain knowledge of all our products and services with the ability to answer questions accurately.
• Provide customer and other feedback to the Soul & Smoke team.

REQUIREMENTS:

• Ability to stay calm and respectful under stress and when customers are upset.
• Able to walk/stand for most of the shift.
• Comfortable using computer and POS system.
• Experience working with customer support.
• Quick problem-solving capabilities.
• Ability to multitask and keep organized.
• Ability to work in a team with different personalities.
• Prior food experience and knowledge are preferred.
• A driver's license is preferred.
• Evening and weekend availability.
• Valid food handler and BASSET alcohol service certificates required within 30 days of starting employment.

Job Details:

• JOB TYPE: Part-time, hourly position.
• PAY: $19-22+ per hour, which includes pooled revenue share of $4-6 per hour, base hourly rate starting at $15.
• BENEFITS: Staff meals, plus dining and catering discounts. Accrued paid leave and sick leave.