Cashier / Floor Worker

Brook Valley Management, Inc.; Tampa (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

A leading retail company seeks a customer service representative to engage with customers and ensure a positive shopping experience. This role encompasses customer assistance, processing sales transactions, and maintaining sales floor organization. Candidates should be friendly, detail-oriented, and capable of basic math calculations.

Qualifications

• Must be at least 18 years of age.
• Ability to concentrate and pay close attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Provide fast, friendly, and courteous service to customers.
• Operate cash register and handle payments accurately.
• Maintain cleanliness and organization of the sales floor.

Skills

Customer service

Communication skills

Attention to detail

Basic math skills

Job description

Reports to: Store Manager or Front End Supervisor

The purpose of this position is to create a sincere connection with our customers through polite and courteous service, while ensuring the appearance of the sales floor creates a desirable shopping experience.

Traits and Requirements:

• Must be at least 18 years of age
• Ability to concentrate and pay close attention to detail
• Eye-hand coordination to sort, grasp, color coordinate, and tag
• Ability to perform basic math calculations
• Excellent customer service and communication skills
• Ability to read and write

Physical Skill Requirements:

• Lifting and carrying up to 10 lbs
• Pushing and pulling 4 - 6 lbs of force
• Standing 90% of the time
• Repetitive use of hands - 100% of the time
• Reaching overhead - 20% of the time
• Pushing and pulling - 30% of the time
• Bending and crouching - 40% of the time
• Grasping items with hands - 90% of the time

Working Conditions:

• Exposure to the public on an ongoing basis
• Exposure to temperature fluctuations periodically
• Flexible with scheduling changes due to store needs and sales events
• May require overtime occasionally due to store needs

Supplies:

• Apron
• Name Tag
• Buggy or small rolling rack
• Sizing rings
• Color Dividers

Essential Duties and Responsibilities:

• Customer engagement: Provide fast, friendly, and courteous service. Respond to customer questions or proactively find answers. Greet and assist customers on the sales floor with eye contact and smiles.
• Assessing sales floor: Walk the sales floor, straighten and organize, remove trash. (40%)
• Processing: Operate cash register, handle payments accurately, ring up and bag items. (20%)
• Work area: Maintain cleanliness and organization for safety and efficiency. (Continual)
• Safety: Follow safety guidelines, clean spills promptly, report hazards, keep cash drawer closed during transactions. (Ongoing)
• Communication: Interact courteously with customers, report issues or hazards to management, communicate respectfully with staff. (Ongoing)
• Meeting targets: Balance cash drawer accurately at each shift end. (Continual)

This job description is not exhaustive; duties and responsibilities may vary by store.