Cashier Department Lead - Elevate Customer Experience

T & T Supermarket; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Paid holiday leave

Premium pay for holiday work hours

Generous paid time off

Medical, dental & vision care

Life & AD&D insurance

Employee assistance program

401(k) retirement plan

Paid training

10% off in-store staff purchase discount

Subsidized staff meal

Birthday cake

Long service award

Staff recreation activity

Job summary

A leading grocery store chain in California is seeking a Cashier Department Head to manage daily operations of the cashier line and customer service. This role involves ensuring excellent customer service, supervising staff, managing cash handling, and organizing in-store promotional activities. Candidates should possess strong leadership and communication skills, with a minimum of 5 years of relevant experience, including 3 years in a supervisory position. Excellent organizational and customer service skills are essential.

Qualifications

• Minimum of 5 years of relevant experience, with 3 years in a supervisory role preferred.
• Strong leadership and training abilities.
• Knowledge of marketing and event coordination.

Responsibilities

• Oversee cashier line operations and ensure smooth service.
• Handle customer complaints professionally.
• Supervise staff performance through coaching and training.
• Manage cash handling and inventory.
• Lead promotional activities and organize workflows.
• Provide hands-on assistance when needed.

Skills

Communication skills in English

Proficiency in Chinese (Cantonese and/or Mandarin)

Leadership skills

Organizational skills

Problem-solving skills

Customer service skills

Tools

Microsoft Office applications

Job description

A leading grocery store chain in California is seeking a Cashier Department Head to manage daily operations of the cashier line and customer service. This role involves ensuring excellent customer service, supervising staff, managing cash handling, and organizing in-store promotional activities. Candidates should possess strong leadership and communication skills, with a minimum of 5 years of relevant experience, including 3 years in a supervisory position. Excellent organizational and customer service skills are essential.