Cashier/Customer Service

Weby Corp; North Richland Hills (TX); On-site; USD 35,000 - 37,000; Full time

Job summary

GritR Sports seeks a customer service representative for their North Richland Hills office. The role focuses on ensuring customer satisfaction through effective communication and operational support while contributing to a positive, teamwork-oriented work culture.

Benefits

Paid and Unpaid Time Off

Health, Dental and Vision Insurance

401(K) Plan

Profit share bonus

Employment perks

Qualifications

• Experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints with positive solutions.

Responsibilities

• Greet and process customers at checkout.
• Manage inbound customer communications via calls and emails.
• Record customer interactions in the internal system.

Skills

Communication

Problem Solving

Customer Service

Time Management

Job description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by completing the check out process for our Retail store, as well as working through online inquiries and processes.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!

Compensation: $17.00/hr
Schedule:Full-Time - Four 10 hour shifts per week

Responsibilities:

• First and last customer interaction -Greet customers as they arrive, process payments as they leave.
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Previous experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

About GritR Sports:

GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.

Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.

GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.