Cashier/Counter Attendant

On Top Of The World Communities; Ocala (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Faregrounds at Ocala, operated by On Top Of The World Communities, is seeking a friendly Cashier/Counter Attendant to warmly welcome guests and handle orders at multiple service locations during events and everyday operations.

This entry-level role focuses on accurate POS transactions, cash handling, quick service, teamwork, and a clean, inviting counter area while following safety and food-service guidelines.

Qualifications

• High school diploma or GED preferred; current students may be considered.
• No prior restaurant experience required; customer-service or cashier experience is a plus.
• Willingness to learn POS systems, menu knowledge, cash-handling and service standards.

Responsibilities

• Greet guests warmly and answer basic questions about menus, pricing and service flow.
• Enter orders into POS, process payments, issue receipts, and follow cash procedures.
• Verify orders before handoff and communicate with kitchen/bar to resolve issues.
• Receive online orders and ensure accurate assembly for quick pickup.
• Maintain a clean, stocked counter area and follow safety practices.
• Assist with opening/closing, restocking, and event-day setup as needed.
• Work with team to maintain fast, accurate service during peak times.

Skills

Customer service

Cash handling

POS system

Cashiering

Teamwork

Communication

Food & beverage

Education

High school diploma or GED

Tools

Touchscreen POS

Payment terminal

Handheld devices

Job description

Job Details

Job Location: OC - Ocala, FL 34481

Position Type: Part Time

Job Category: Hospitality - Hotel

Job Summary/Overview

The Cashier/Counter Attendant is the welcoming first point of contact for guests at The Faregrounds. This entry-level role takes and processes orders, supports accurate and efficient food and beverage handoff, maintains a clean guest-facing service area, and helps create an upbeat, organized experience across Faregrounds restaurants and concessions. Team members may be scheduled at Perch Coffee & Creamery, The Roost Bar, Cow Bird Express, The Yard Pizza Bar, Lucky Sparrow, or other event-service locations as business needs require.

Essential Duties and Responsibilities

• Welcome every guest in a friendly, professional manner; answer basic questions about menus, ingredients, pricing, and service flow; and help guests select items when appropriate.
• Accurately enter food and beverage orders into the point-of-sale (POS) system, process cash and credit-card payments, issue receipts, and follow all cash-handling and drawer-security procedures.
• Verify orders before handoff, communicate clearly with kitchen and/or bar teammates, and resolve routine order concerns promptly by involving a supervisor when needed.
• Receive and organize online orders to ensure accurate assembly and quick customer pick-up.
• Maintain a clean, stocked, and guest-ready counter area, including menus, condiments, beverage stations, pickup shelves, disposable serviceware, and dining-area touchpoints as assigned.
• Follow all company food-safety, sanitation, personal-hygiene, and safety practices, including proper handling of allergen-related questions and escalation of dietary requests to a supervisor or kitchen team member.
• Support responsible alcohol service when assigned to an alcohol-service location: check identification, follow company age-verification procedures, recognize when to request manager assistance, and never serve alcohol outside established policy.
• Assist with opening, closing, restocking, basic inventory counts, cleaning, trash removal, and event-day setup or breakdown as assigned.
• Work collaboratively with cooks, bartenders, other counter attendants, and management to maintain quick, accurate service during high-volume periods, events, and swim meets.
• Learn and follow all Faregrounds operational standards, appearance expectations, and guest-service procedures; be willing to work at multiple concepts as trained.
• Perform other duties as required.

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High school diploma or GED preferred; current high school students may be considered where permitted by law.
• No prior restaurant experience is required. Customer-service, cashier, retail, concession, or food-service experience is a plus.
• Ability and willingness to learn POS systems, menu knowledge, cash-handling procedures, and food-and-beverage-service standards.

Technical Requirements:

• Basic ability to use a touchscreen POS system, payment terminal, and handheld communication tools after training.
• Ability to accurately count cash, make change, and perform simple addition, subtraction, multiplication, and division.
• Effective verbal communication skills and the ability to present information clearly to guests and coworkers.

Skills and Knowledge:

• Friendly, reliable, and attentive guest-service approach.
• Ability to follow directions, work as part of a team, and ask for help when a guest need or safety concern requires escalation.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and cleanliness.
• Ability to work flexible shifts, including mornings, afternoons, evenings, weekends, holidays, and event days, as required.
• Willingness to learn menu items, ingredient basics, dietary restrictions, and allergen-awareness procedures.
• Physical ability to stand and walk for extended periods and to lift, carry, or move supplies up to 25 pounds with or without reasonable accommodation.

Personal Attributes

• Safety-minded
• Professional and friendly, even in challenging situations
• Reliable and punctual
• Honesty and integrity
• Attention to detail
• Team-oriented/team player
• Positive, coachable, and eager to learn

Reports to

General Manager or designated Faregrounds Manager/Shift Lead

Certifications and Licenses

• Food-handler training or certification is preferred and may be required within the timeframe established by company policy.
• Safe alcohol-service training is required before independently serving alcoholic beverages, when assigned to alcohol-service duties, in accordance with company policy.
• A Florida driver license is not required for this position.